What's new in the CSC membership plan?

Membership content

Thinking about bagging yourself a CSC membership plan? Want to see how much bang you'll be getting for your buck first? We get that.

Here's a month-by-month breakdown of what our existing members have been privy to. 👇

June 2024

Reports

May 2024

OnDemand

Exclusive content

Templates

April 2024

OnDemand

Exclusive content

Templates

March 2024

Exclusive content

Customer experience in times of crisis: Resilience, resolution, and reputation management | AARP

The customer in the driver’s seat: Optimize customer experience through freedom of choice | inDrive

Templates

February 2024

OnDemand

Exclusive content

Templates

January 2024

OnDemand

Reports

Exclusive content

Templates

December 2023

OnDemand

Exclusive content

Templates

November 2023

OnDemand

Exclusive content

Templates

October 2023

OnDemand

Exclusive content

Templates

September 2023

OnDemand

Reports

Exclusive content

Templates

August 2023

Exclusive content

Templates

July 2023

Exclusive content

Templates

  • How to improve trial-to-subscription conversions [template]
  • Internal roadmap [template]

June 2023

Reports

Exclusive content

Templates

May 2023

OnDemand

Reports

Exclusive content

Templates

  • Value proposition research questions [framework]
  • Post-sale customer survey checklist [framework]

April 2023

Exclusive content

Templates

March 2023

OnDemand

Exclusive content

Templates

February 2023

OnDemand

Exclusive content

Templates

January 2023

Playbooks

Exclusive content

Templates

December 2022

Reports

OnDemand

Exclusive content

Templates

November 2022

OnDemand

Templates

Exclusive content

October 2022

OnDemand

Templates

Exclusive content

September 2022

OnDemand

Reports

Templates

Exclusive content

August 2022

Templates

Exclusive content

July 2022

Templates

  • B2B customer persona example
  • Win/loss email invite template

Exclusive content

June 2022

Reports

OnDemand

Templates

  • The current state of the customer journey template
  • The master list of customer feedback questions template

Exclusive content

May 2022

Templates

  • Checklist for growing MMR template
  • Customer success story questions template

Exclusive content

April 2022

Exclusive content

Templates

  • Internal roadmap template
  • New feature outreach and training template

March 2022

Reports

Customer Success Tools of Choice

OnDemand

Templates

  • The HEART framework
  • Churn rate prediction framework

Exclusive content

February 2022

Templates

  • Storytelling framework
  • Storytelling framework [example]

Exclusive content

January 2022

Reports

The State of Customer Retention 2022

Templates

  • Customer churn survey template
  • AARRR model framework

Exclusive content

December 2021

Reports

Ones to Watch in 2022

Templates

  • Segment sentiment audit checklist
  • Customer renewals email template

Exclusive content

November 2021

OnDemand

APAC Customer Success Festival

Templates

  • B2B user persona example
  • B2B user persona template
  • Buyer funnel [stages + tactics]

Exclusive content

October 2021

Reports

The State of Customer Success 2021

OnDemand

Customer Success Festival footage

Templates

  • Payment failure email template
  • New hire onboarding checklist

Exclusive content

September 2021

Templates

  • Jobs-to-be-done canvas
  • Improving trial-to-subscription conversions

Exclusive content

August 2021

Templates

  • Messaging framework
  • Competitive intel checklist

Exclusive content

July 2021

Templates

  • Sales to CS handover template
  • Competitor SWOT analysis template

Exclusive content

June 2021

OnDemand

Customer Success Festival footage

Templates

  • How to lower your churn rate
  • Onboarding checklist

Exclusive content

May 2021

OnDemand

Future of SaaS festival footage

April 2021

OnDemand

Customer Marketing Summit footage

Templates

  • Customer needs analysis template
  • Customer strategy checklist
  • Customer success playbook framework

Exclusive content

March 2021

Templates

  • Win-loss interview questions
  • Customer onboarding framework
  • Product demo checklist
  • Customer case study questions

Exclusive content

February 2021

OnDemand

Customer Success Festival footage

Templates

  • SaaS churn rate cheat sheet
  • A guide to churn reduction
  • Customer feedback questions

January 2021

Templates

  • New user email templates
  • Inactive user email templates
  • Completed first action email templates
  • Feature update email templates
  • Pricing increase email templates
  • Up-sell email templates
  • Cross-sell email templates
  • Converting freemium users to paid users email templates