The Customer Success Salary & Landscape Survey 2026

The conversation about burnout should start in a place executives understand: the business case. Burnout is measurable. It’s expensive. And it directly impacts revenue....

Download The Agentic AI CX Frontline Report to learn how leading enterprises are using agentic AI to cut support costs, improve CSAT and automate up to 80% of tier-1 customer interactions....

Stop churn by layering CSAT, NPS, and telemetry. Learn how to identify renewal risk and turn negative sentiment into long-term customer loyalty....

The transition from individual contributor to management isn’t exactly the simplest one; there are some fundamental shifts that you need to make when you go from dreaming about this career move to making it a reality....

Data shows a 13% increase in sales-led environments and a double-digit drop in customer-first orgs in 2025. That juxtaposition matters because it suggests that while CS is being positioned as a revenue engine, the broader cultural environment is shifting in ways that may complicate that mandate....

A playbook to help support teams move from reactive problem-solving to preventing issues before customers experience them....

Learn how to anticipate at-risk customers before it’s too late, and reduce your churn rate by taking this program created by experts....

Catch up on all sessions from our expert speakers, coming from companies like Microsoft, Salesforce, Blackbaud, Cisco and more....

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CSCnow is your chance to stream exclusive talks and presentations from our previous events, hosted by customer success experts and industry leaders. It&...

If you're preparing for a Customer Success Manager (CSM) interview – whether you're an applicant or a hiring manager – this comprehensive guide will provide valuable insights into the key questions you might encounter or should ask....

I've spent the last 13 years in Xbox support. In October 2025, I shared a case study at the virtual Customer Support Summit about a Tier 3 transformation that changed how Xbox thinks about escalations....

Stop fighting biology. Learn why 70% of changes fail and how to use behavioral science to lower stress and make new habits stick for good....

Management can present a number of challenges that might not have originally been apparent to you, but which require you to adapt quickly, not least when it comes to mixed levels of data literacy across your team. Leadership means equipping your CSMs to bridge that gap....

A structured assessment framework that helps you evaluate how developed and effective your customer advocacy program truly is....