This article is based on a presentation given by Dylin at the Customer Success Festival Las Vegas in May 2023

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In a rapidly evolving landscape – especially during a global pandemic – navigating the complexities of employee engagement and leadership presents a unique set of challenges and opportunities. 

I'm Dylin Webster, the Global Head of Customer Success and Services at SAP Concur

In this article, I'll share with you a playbook that has helped our organization not only survive but thrive in these turbulent times. 

From fostering a sense of purpose and unity among your teams to reevaluating operations and creating adaptive working environments, we'll explore how to keep your organization resilient and responsive, because change is the one constant we all face.