Your gateway to world-class customer success resources.
Access customer success experts, insights, community, networking, courses, and more. For free.
✔ Templates & frameworks
✔ Exclusive content
✔ Community events
✔ CSC Slack community
✔ Ungated access to all reports
✔ Hours of real-world case studies
✔ Weekly newsletters
✔ Competency framework (coming soon)
What's an Insider membership?
1,000s of CSMs all over the world trust CSC to be the go-to resource for their learning and development. Benefit from our community-led resources through the Insider plan, for free!

Access cutting-edge insights from renowned CS leaders (at Etsy, Microsoft, Google, TikTok, and more), courses to help you upskill, battle-tested templates & frameworks, as well as a network of peers to bounce ideas off and help overcome your challenges.

Become a CSC Insider member for endless insights, connections, and real-life success stories... and we'll bet our bottom dollar that you'll be wanting more.
"It’s like you read my mind most times when your newsletters hit my inbox (*checks office for listening devices*). Seriously though, as a new CS leader the advice and templates have been invaluable and useful as a coaching tool to help our CSMs develop. Content and information shared are of high relevance and topical to key challenges/opportunities in the CS space. I always take away at least one gold nugget from the eDMs I receive. Great work!"

- Julia Bickley, Head of Customer Success, Circle In
What's included in an Insider membership?
📑 Templates & frameworks. Save time with battle-tested and ready-to-use templates.

✍️ Exclusive content. In-depth thought leadership articles from world-leading companies.

📺 Real-world case studies. Hours of insights from leaders at Meta, Salesforce, GitLab, Google, and more.

🧑‍🏫 CSC Academy. Coming soon. Free bite-sized courses for small doses of daily learning.

📚 Ungated reports. One-click access to industry-leading insights to shape your strategies.