In this episode of CS Connect, our resident host Vish Walia is joined by Brian Nicholls, VP of Customer Success at UserIQ, where they have an intriguing conversation about how companies can scale the onboarding process with the right mix of technology and a human element....

Customer success isn’t static, and nor should it be. Like the world around us, the needs of our customers are ever-changing. Keeping up can be tricky, but don’t worry because in this article I’m going to explore how customer success can evolve with the modern world....

Sick of searching banally through Google SERPs for the best onboarding software to invest in for a startup? Perhaps you’re after the best tool to collate customer feedback. Or maybe you're literally building a customer success tech stack from scratch and need to know where to start? 🤷‍♀️...

We at Microsoft deliver some of the best practices around adoption and change management, especially as it relates to customer success. In this article, I’m going to share some of the insights I have gained in my role as CSM....

Customer success is often said to be going through a golden age. All you have to do is look at Vista's acquisition of Gainsight for $1bn back in December 2020 to see proof of that....

Retaining customers is much cheaper than acquiring new ones and goes a long way in building meaningful customer relationships that pay off in ways that benefit your brand, reputation, and bottom line....