The world of customer success has undergone significant transformations in recent years, driven by the rise of digital-first approaches and the ever-changing economic landscape....

They say good things come in threes, and they’d be right. Why? Because The State of Customer Success report is back for its third year! But first, we need your help to create it. Take part in our survey and shape the results of our report....

We’ve all heard of change management, and we understand that at any given point in time, every organization is going through some sort of change. In this article, we'll take you through how to navigate change with a transformation philosophy....

Customer onboarding solutions are designed to automate the tasks and steps in your onboarding process, creating full transparency in the entire project. But how can you know if your organization is ready for a powerful solution like this?...

In this article, I’m going to provide: a brief introduction and explain why I’m the right person to talk about this subject; some context about Indeed and the challenges we face in delivering value to our complex customers; four key insights you can take back to your own companies....

In this article, discover why CSMs should not only be focusing on assisting customers, but developing their technical skills so they can serve customers better, and ultimately reduce churn and boost revenue....