In this article, I'm going to be talking about customer success as a growth driver. I hope that what I share is going to be relevant to your daily lives and that it sparks some interesting discussions....

The work of a Customer Success Manager (CSM) is not always filled with unicorns and rainbows. CSMs often find themselves in tough situations, where it seems all is lost and the customer is not going to renew their subscription....

On March 15-16, Customer Success Festival: New York will bring together the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges....

Jenna Chau is the Head of Customer Success at Invelo. Back in October 2022, Jenna attended our Customer Success Festival in Boston, and in this case study, she discusses the key outcomes and what she found interesting....

Since the global pandemic, have you noticed your organization change its focus toward customer retention and engagement programs? If that's the case, wouldn't it be nice to have a course that would provide you with the exact blueprint for driving results in your organization?...

Transferrable skills have become a bit of a recruitment buzzword, but we promise it's for a good reason. Customer success is a multi-disciplinary field that requires a variety of skill sets....