Reports

Reports

2021 reports

The State of Customer Success 2021
The time has come and your patience can finally be rewarded. Without further ado, here it is: the State of Customer Success 2021.
The Ones to Watch in 2022
As we bid adieu to 2021, we’re looking forward to the customer success developments that 2022 brings. We’ve been beavering away this winter to present you with our report of the Ones to Watch in 2022, celebrating and interviewing the stellar talent in the customer success community.

2022 reports

The State of Customer Retention
Retaining customers is much cheaper than acquiring new ones and goes a long way in building meaningful customer relationships that pay off in ways that benefit your brand, reputation, and bottom line.