Reports

Reports

2023 reports

The Customer Onboarding Playbook: All Aboard in 7 Steps
The Customer Success Onboarding Playbook has been designed to provide you with a step-by-step guide to the customer onboarding process, revealing industry best practices and showing you exactly how to position your customer interactions during this crucial time in the customer journey.

2022 reports

Customer Success Collective’s 23 in 2023
The customer success community is one of the most interactive and enthusiastic online professional communities in the world. We love it. So it’s no surprise that we want to shine a light and hear from the people at the core of this community. Introducing…CSC’s 23 in 2023!
The State of Customer Success 2022 Report
After months of research, the State of Customer Success is back... with a vengeance. Bigger and better than ever, our latest report is the ultimate assessment of the customer success landscape featuring the insights of the industry’s titans.
Customer Success Salary Survey 2022 Report
It’s time to put down your copy of the Wall Street Journal and make way for a new financial publication to pore over during your coffee break. Why? The 2022 Customer Success Salary Survey is available to download right now.
Customer Success Tools of Choice 2022
We asked you for the tools that make you tick, and you answered. We wanted this report to be shaped by the customer success community, for the customer success community.
The State of Customer Retention
Retaining customers is much cheaper than acquiring new ones and goes a long way in building meaningful customer relationships that pay off in ways that benefit your brand, reputation, and bottom line.

2021 reports

The Ones to Watch in 2022
As we bid adieu to 2021, we’re looking forward to the customer success developments that 2022 brings. We’ve been beavering away this winter to present you with our report of the Ones to Watch in 2022, celebrating and interviewing the stellar talent in the customer success community.
The State of Customer Success 2021
The time has come and your patience can finally be rewarded. Without further ado, here it is: the State of Customer Success 2021.