The Ones to Watch in 2022


As we bid adieu to 2021, we’re looking forward to the customer success developments that 2022 brings. In fact, we’ve got our eyes glued on a specific group of talented CS practitioners. We’ve been beavering away this winter to present you with our report of the Ones to Watch in 2022, celebrating and interviewing the stellar talent in the customer success community. 🚀

Based on their enthusiasm, collaborative ethos, and their unwavering dedication to driving value for their customers (and peers), we’ve selected the cream of the crop – the people who we predict will make monumental waves in the customer success business over the next 12 months.

Reasons why you need this report

✨ You’ll discover some of the biggest names in customer success for 2021.

🧠 Pick up our experts’ top tips for customer retention and product adoption during the onboarding process.

🔮 Find out what our CS soothsayers have to say about the trajectory of customer success in 2022.

📈 Do you work at a startup? If so, you’ll love the advice they have for your up-and-coming business.

🔥 Discover new ideas and feel inspired by those who will pave the way in 2022.

Yes, I really want the report

Okay, okay, we get it! 😉

You can download the report below:

If you like what you see, you can continue the conversation over on our blossoming community, Slack.

Here’s looking at 2023...

This is the first report we’ve published that celebrates the rising stars and influencers within the customer success community, it’s definitely not the last.

We’ve loved compiling all your nominations, and we can’t wait to see which talented faces will grace the pages of next year’s report. We hope that the list of Ones to Watch in 2023 will be double the size, so make sure you nominate your trailblazer(s) when the time comes.📩