The State of Customer Success 2022


After months of research, the State of Customer Success is back... with a vengeance.

Bigger and better than ever, our latest report is the ultimate assessment of the customer success landscape featuring the insights of the industry's titans. Discover an unrestrained account of how customer success has changed over the last 12 months, allowing you to adapt your findings and revolutionize the way customer success is spearheaded at your organization.

(P.S. Did you know that our members can say adios to the form-filling and get the report directly here.)

What’s in this report

Last year we disrupted the customer success space by bringing you a study of the CS landscape, and an appreciation of all the nuances and interpretations that surround customer success.

This year, we’ve put our investigative hats back on and re-analyzed the current state of customer success. What has changed since 2021? Are CS functions (and their parent organizations) reflecting the current tempestuous global economic climate?

With customer success firmly under our microscope once again, you can expect our report to reveal:

  • If (and how has) customer success changed over the past 12 months
  • The roles, responsibilities, and team infrastructures
  • How customer success is measured
  • Essential customer success skills
  • The value of customer success
  • The future of customer success
  • Customer success tips and tricks

Keep up with the latest developments and sync your customer success efforts with current industry trends.