Templates and frameworks

Templates and frameworks

Psssst. If you're already a CSC membership plan owner, head here to access your templates and frameworks. ๐Ÿ‘‡

Templates & frameworks | Customer Success Collective
From strategy checklists to churn rate cheat sheets, customer feedback master lists to onboarding frameworks, your template & framework hubโ€™s home to it all.

Sure, you could do a quick Google search to learn about customer success. But's a search, not research โ€“ often the content you stumble upon isn't always verifiable.

With a CSC membership, you automatically gain access to a wealth of reliable and trusted templates and frameworks. Every single template and framework we load into our membership plan has been reviewed and approved by experts from organizations like:

Customer Success Collective community members

It really is a treasure trove of crucial CS resources that are regularly reviewed and updated. Fancy a taste of what's on offer? ย ๐Ÿ‘€

  • Internal roadmap
  • New feature outreach and training
  • Checklist for growing MMR
  • Customer success story questions
  • Churn rate prediction
  • The HEART framework
  • Improving trial-to-subscription conversations framework
  • Jobs-to-be-done canvas
  • Churn reduction guide
  • Messaging framework
  • Competitive intel checklist
  • Competitor SWOT analysis
  • Customer experience map
  • Onboarding checklist
  • Payment failure email template
  • Follow-ups for non-responsive customers
  • Customer retention survey
  • Win-loss interview questions
  • Trial-to-subscription framework
  • Customer needs analysis
  • Customer success strategy checklist
  • New hire onboarding checklist
  • Customer success playbook framework
  • Onboarding framework
  • Product demo checklist
  • SaaS churn rate cheat sheet
  • Customer feedback questions
  • Sales to customer success handover
  • Customer churn survey template
  • ARRRR model framework
  • Customer case study questions
  • Storytelling framework
  • Storytelling framework [example]

Learn about how CSC membership can accelerate your organization's growth and your career today! ๐Ÿ‘‰