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30 December 2022 9 min read

How to optimize your onboarding process to drive customer lifetime value

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This post was a collaboration between

Mike Lee, Swati Chopra

  • Mike Lee

    Mike Lee

    Mike is the Director of Customer Success at PublicInput with experience in companies of all sizes from startups to over 50k worldwide. He specializes in CS, project management and agile transformation

    More posts by Mike Lee.

    Mike Lee
  • Swati Chopra

    Swati Chopra

    Snr. Director of Customer Success, Support & Strategy at DocuSign. Swati’s spent the last 18 years in sales, CS, support, and renewals – she's experienced all elements of the customer journey.

    More posts by Swati Chopra.

    Swati Chopra

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This post was a collaboration between

Mike Lee, Swati Chopra

  • Mike Lee

    Mike Lee

    Mike is the Director of Customer Success at PublicInput with experience in companies of all sizes from startups to over 50k worldwide. He specializes in CS, project management and agile transformation

    More posts by Mike Lee.

    Mike Lee
  • Swati Chopra

    Swati Chopra

    Snr. Director of Customer Success, Support & Strategy at DocuSign. Swati’s spent the last 18 years in sales, CS, support, and renewals – she's experienced all elements of the customer journey.

    More posts by Swati Chopra.

    Swati Chopra

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How to optimize your onboarding process to drive customer lifetime value
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Customer retention Customer success metrics Customer success strategies Churn rate Customer marketing Scaling customer success