Members-only Membership content Offering customer success at scale For growing businesses, offering customer success at scale can pose a real challenge. At Intercom, we found ourselves in exactly this position and it started to cost us in terms of becoming outnumbered and dropping the ball with our customers....
Members-only Scaling customer success Leveraging technology to balance scale and personalization Thank you for choosing to read my article on leveraging technology to balance scale and personalization. My name's Mary Poppen, I'm the Chief Customer Officer at Glint, now part of the LinkedIn family....
Members-only Customer retention The role of customer success in business growth [Q&A with Vinli. Inc] In this Q&A, Jason Noble of Vinli. Inc discusses the role of customer success in business growth. Plus, his best advice on customer success strategies....