This article is based on a presentation given by Jairaj at the Customer Success Festival Las Vegas in May 2023.  

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In a world increasingly steered by digital momentum, understanding customer success through a digital lens is both a necessity and an opportunity. 

While automation and artificial intelligence (AI) are rapidly reshaping the landscape, they only form part of the story. The true essence of digital customer success lies in its synergy with community involvement, and how businesses leverage their core products for scalable solutions. 

I'm Jairaj Sounderrajan, Senior VP of Customer Success at Telnyx, and I invite you to explore the multi-dimensional facets of digital customer success. 

Through this deep dive, you'll uncover how Telnyx, and businesses at large, are embracing technology, communities, and product innovation to redefine and uplift the customer journey in today's digital age.

What’s the next stage in the evolution of customer success?
Does your company, and its executives, still treat customer success as a cost center? Do you feel like you’re at the head of the table, or still in the corner of the room?
Customer Success CollectiveEdward Chiu

The evolution of digital customer success

In today's digital age, the evolution of customer success is not just inevitable, but absolutely essential. With the rapid advancements in technology and the ever-changing landscape of customer interaction, the concept of digital customer success has emerged as a budding topic of interest.