Grace Gupta

They say good things come in threes, and they’d be right. Why? Because The State of Customer Success report is back for its third year! But first, we need your help to create it. Take part in our survey and shape the results of our report....

There’s a lot of ambiguity around the customer health score metric, namely when should you implement it in your business. Here to dispel any misconceptions about the customer health score is Patti Zack, Chief Customer Officer at FiscalNote, who's joined us on the CS School podcast....

We know how hard Customer Success Managers (CSMs), like you, work. We know it can often feel like an uphill battle to retain your customers, but it shouldn’t be like that. To help make your life easier, we’ve compiled the ultimate churn-busting resource: The State of Customer Churn....

Let's face it: the wonderful world of B2B is filled with a lot of technical terms, and the customer success field isn't immune. Even though words like "empathy" and "accessibility" appear simple, everything isn’t quite what it seems. It’s time for a second look....

So, if you were on the fence about partnering with us at a Customer Success Festival and have a killer product to boot, why not find out from those who’ve been there themselves?...

Can outcomes-based thinking really revolutionize your customer success strategy? “Outcomes” hasn't quite become a buzzword, but it certainly is thrown around a lot in the customer success community....

In today's highly competitive business landscape, understanding and managing customer churn is crucial to a company's long-term success. But calculating churn isn’t a case of highlighting what’s wrong with a company. It’s not all doom and gloom – far from it....

Customer segmentation is a crucial part of any business strategy, be it used in marketing, customer success, sales, or product teams. It’s the difference between a customer staying put or leaving due to not experiencing product or brand value due to the “spray and pray” approach....

Jess Osborn, VP of Global Customer Success Management at GoCardless, presented a session at Austin’s Customer Success Festival on the intersection of customer success and product, and how these two pillars of SaaS can work together to ensure sustainable growth....

If you cast your mind back to March 8th, 2023, you couldn't have asked for a better setup for Customer Success Festival Virtual. 13 titans of customer success. Nine game-changing sessions. 1500+ attendees. All from the comfort of your own desk?...

Knowing what other folks are earning can really help you out when it comes to negotiating your own salary, whether it's at your current job or in a future role....

In this episode of CS School, we sat down with Melanie Moshi, Customer Success Manager at Gatekeeper, to discuss the key elements of creating a well-oiled customer success plan....

Last month, we hosted the Customer Success Festival in Austin, and boy was it a blast! To give you a taste of how awesome the event was, we've picked out a few highlights to share with you from five sizzling sessions....

When we looked at the results of Tools of Choice 2022 report, we discovered that a whopping 88% of CS practitioners use a tool to segment their different types of customers....

Wanna get Advocacy Framework Certified, but are unsure how to pluck up the courage to ask your key stakeholders to cough up the cash? 💵...