Grace Gupta

Grace is the Senior Copywriter and Content Lead at CSC, having been with the company since 2021. Grace thinks the en dash is the queen of punctuation and this is a hill she's willing to die on.

Posts

Videos

Revenue at a discount with Donnovan Simon

Videos

The brand curiosity theory

CS strategy

Cultural intelligence in CS with Jomilsa Sousa

Revenue generation

4 ways CSMs can drive revenue

Customer support

The data-backed roadmap to turn customer support into an intelligent revenue driver

AI and automation

How AI is redefining the CSM role with Adam Parsons

Revenue generation

How CSMs can drive revenue without feeling like sales

CS careers

What is the average salary of a Customer Success Manager?

Revenue generation

How to Build a Customer Lifecycle That Grows Revenue

CS careers

The major challenges facing customer success

CS strategy

What is customer success?

Product adoption

Manual vs. automated adoption How to strike the right balance

CS operations

How RevOps and CS Ops can work together

Metrics and data

The perils of poor customer data hygiene (and how you can prevent it)

CS operations