Grace Gupta

We’ve created our very own periodic table of what elements are indispensable to customer success. There are a lot of factors responsible for making customer success work, but mastering them is your one-way ticket to being the best CSM for your clients, your business, and your career....

In the second installment of our podcast two-parter inspecting the relationship between customer success and sales, it was our pleasure to chat with Taylor Hodges of JLL Technologies, about why aligning sales and customer success is more than just a strategy....

Our Customer Success Festival in Boston returned for 2023, and among the over one hundred guests, three of our esteemed attendees took the time to share their experiences as attendees....

Onboarding is an art and a science that can make or break customer relationships. In a SaaS company, it’s the process that impacts recurring revenue. We wanted to uncover proven strategies and understand how customer success teams worldwide onboard their customers....

Balancing sales and customer success is crucial for any growing business seeking to drive revenue while delivering ongoing value. There isn’t anyone better suited to answer our burning questions and shed light on this critical topic than Chris Dishman, SVP of Customer Success at Totango....

Customer success practitioners – unite! We're compiling an end-of-year report to shine a light on those in the CS community who are predicted to make big waves in 2024. Know someone who fits the bill? Give them the kudos they deserve. 🎖...

What if instead of expensive sales blitzes to find new customers, you focused more energy on current successful customers? The path to sustainable growth has been right under your nose – through a strategy focused on retaining your current customers....

While all CSMs want happy customers and shared value, their day-to-day reality can be quite different depending on what their employer requires of them. This important nuance is what brings Romiel Noumbissi, Customer Success Manager at Synup, back on the podcast....

At Customer Success Collective, spotlighting remarkable customer success talent is one of our greatest passions. After carefully reviewing over 300 nominations, we’re delighted to announce the winners of the 2023 Customer Success Awards....

Tired of endlessly Googling “customer success tools”? We feel your pain. But together, as a community, we can create something awesome. Let us know your ride-or-die tools for making your customer success role easier – and your customers happier....

They’re both two job titles that float around every business and both seem related, right? But it’s not just a case of rebranding; Customer Success Managers (CSMs) are not Account Managers re-packaged for technology industries like Software as a Service (SaaS)....

Find out what our attendees had to say about their experience at Customer Success Festival in Las Vegas back in May 2023....

Deanna Sotolongo, Senior Implementation Manager at Catalyst, joins us on the podcast to provide us with a deep dive into the nuances of customer implementation, shedding light on Catalyst's unique approach and sharing invaluable insights that every SaaS company can benefit from....

Customer onboarding is one of the most critical aspects of any business. It sets the tone for the entire customer experience and can literally be the difference between a customer deciding to stick with your company, or finding an alternative with your competitors....

For many Customer Success Managers (CSM), finding a community of peers can be an absolute game-changer. Danielle Martin found just that when she joined CSC's Slack community....