Grace Gupta

If there’s one thing we’re sure of now the ballots have closed for this year’s Customer Success Awards, it’s that there’s a lot of admiration across the customer success community in 2022....

Customer success practitioners – unite! We're compiling an end-of-year report to shine a light on those in the CS community who are predicted to make big waves in 2023. Know someone who fits the bill? Give them the kudos they deserve. 🎖...

A customer roadmap can be volatile. From customer onboarding and the implementation stage to customer retention or a potential conflict stage, there are multiple avenues the customer could take in their journey. As a customer success professional, the one you want to focus on is value....

While starting a new role is exciting and poses a fresh bank of possibilities, it’s not always an enviable position when you step into someone else’s shoes. This is especially true when you’ve got to build new relationships with your predecessor’s team....

For those of us who thrive in pragmatism and proactivity, having the means to judge whether an aspect of your life was going good, bad, or just plain average, would be a blessing sent from above....

After months of research, the State of Customer Success is back... with a vengeance. Bigger and better than ever, our latest report is the ultimate assessment of the customer success landscape featuring the insights of the industry's titans....

There’s a tremendous need for customer success, but unfortunately, not everyone allocates the resources toward implementing a customer success function. According to recent studies, 37% of companies don’t have a clearly defined customer strategy in place. What can we do to remedy this failure?...

Would you believe it? It’s that time of year again. Time to sit back and reflect on the awe-inspiring talent we’re seeing flourish this side of the sales funnel – the world of customer success....

The concept of pay transparency is not an unusual one; far from it. However, along with the almighty trifecta of sex, politics, and religion, the subject of money, particularly how much you make for a living, has always been a particularly taboo topic in ‘polite society’....

Over the past few decades, there has been a high demand for pay transparency in the workplace. This is due to revelations of major discrepancies between different factions in the workplace; either white people being paid higher than people of color, or men earning more than women....

When we looked at the results of Tools of Choice 2022 report, we discovered that a whopping 88% of CS practitioners use a tool to segment their different types of customers....

For the past few months, we’ve been shouting from the rooftops about our first-ever in-person event at Customer Success Collective. Last month, on June 23-24, we flew into Las Vegas to meet up with 80 of you wonderful people at the one and only Bellagio Hotel....

It’s time to put down your copy of the Wall Street Journal and make way for a new financial publication to pore over during your coffee break. Why? The 2022 Customer Success Salary Survey is available to download right now....

You don’t have to look far in science fiction, be it in books, TV, or film, to find dystopian depictions of artificial intelligence, commonly abbreviated as AI....

“What does the ‘voice of the customer’ mean in business?” you might ask. The voice of the customer programs are methods created by companies to best understand the experience and desires of their customer base through feedback....