Grace Gupta

In this episode of CS Connect, our resident host Vish Walia is joined by Brian Nicholls, VP of Customer Success at UserIQ, where they have an intriguing conversation about how companies can scale the onboarding process with the right mix of technology and a human element....

Sick of searching banally through Google SERPs for the best onboarding software to invest in for a startup? Perhaps you’re after the best tool to collate customer feedback. Or maybe you're literally building a customer success tech stack from scratch and need to know where to start? 🤷‍♀️...

In this week’s episode of CS Connect, our resident host Vish is joined by the one and only – the legend that is – Michelle Wideman. As Chief Customer Officer at data integration platform Onna, Michelle is part of the burgeoning number of CS leaders currently repping customer success in the C-Suite....

In the State of Customer Success report 2021, we dissected the customer success model in terms of its functionality, how it’s measured, and the way it co-exists within the infrastructure of a modern business. But what is it actually like for a person to work in customer success?...

Ever curious to know the New Year’s resolutions and reflections of the leaders in the CS community, we asked Mimi Fernandez, Minna Vaisanen, and Subha Shrinivasan a few questions to mark the end of what’s been a phenomenal year for customer success....

As we bid adieu to 2021, we’re looking forward to the customer success developments that 2022 brings. We’ve been beavering away this winter to present you with our report of the Ones to Watch in 2022, celebrating and interviewing the stellar talent in the customer success community....

Mutual engagement plans provide concrete and quantifiable evidence of all the work you and your stakeholders have been able to accomplish – even better if they’re led by customer success....

“What the customer success world needs are more mentors and coaches, and a lot fewer superstars and lone wolves who’re only out there to make a name for themselves,” Josh Zamora decidedly remarks, his words bearing a welcoming whiff of revolución....

It’s a universal (albeit crudely put, we’ll admit) truth of capitalism: businesses want more customers. While going after new customers is critical for expansion, you certainly don’t want your existing customer base to go AWOL....

In this episode of CS Connect, Vish and Monica discuss the unique challenges that customer success faces within the customer relationship management (CRM) space and implementing customers' business outcomes....

Most people will agree that a successful customer is defined by two things: finding value in your product and reaching their intended goals with it. And for a business to have a legion of successful and happy customers, it must be doing something right, surely?...

Well, that’s a wrap on our first-ever Customer Success Festival hosted in the APAC region! We’ve been absolutely bowled over by the response we received from all of you inspiring CS-pros!...

Customer success forms a fundamental part of any organization - after all, when your customer isn’t happy, you’re leaving yourself susceptible to increased customer churn rates. So, how can you establish a customer success team that’ll ensure your customer retention rates remain sky-high?...

It’s quite simple, there will come a point for every revenue-generating business where they’ll have to figure out how to sell more to their existing customers because, eventually, they’ll tap out of new customers....

Arun Kumar is the Head of Renewals and Customer Success JAPAC at NetApp, and took the time to answer our questions ahead of his talk at this year's Customer Success Festival APAC....