The State of Customer Onboarding 2023

Customer onboarding can be a complicated process if it’s not executed properly. At GUIDEcx, they know a thing or two about the pains of poor onboarding and the detrimental effects that it can have. They've identified some big onboarding mistakes to spare you from making them yourself!...

Suyog Gandhi, Director of Customer Success at Salesforce, unravels strategies and approaches for personalization....

We’ve created our very own periodic table of what elements are indispensable to customer success. There are a lot of factors responsible for making customer success work, but mastering them is your one-way ticket to being the best CSM for your clients, your business, and your career....

In the second installment of our podcast two-parter inspecting the relationship between customer success and sales, it was our pleasure to chat with Taylor Hodges of JLL Technologies, about why aligning sales and customer success is more than just a strategy....

CSCnow | Revolutionizing customer value realization with generative AI | November 29, 2023...

Nowadays, it's not just about possessing the “right” skills; it's about understanding the nuances of communication, change management, and personal branding....

A multifaceted strategy is about creating a web of connections that not only supports but also strengthens the customer journey. Christina's tenure at LinkedIn has taught her the irreplaceable value of building robust relationships with various stakeholders....

Our Customer Success Festival in Boston returned for 2023, and among the over one hundred guests, three of our esteemed attendees took the time to share their experiences as attendees....

Onboarding is an art and a science that can make or break customer relationships. In a SaaS company, it’s the process that impacts recurring revenue. We wanted to uncover proven strategies and understand how customer success teams worldwide onboard their customers....

Balancing sales and customer success is crucial for any growing business seeking to drive revenue while delivering ongoing value. There isn’t anyone better suited to answer our burning questions and shed light on this critical topic than Chris Dishman, SVP of Customer Success at Totango....

Customer success practitioners – unite! We're compiling an end-of-year report to shine a light on those in the CS community who are predicted to make big waves in 2024. Know someone who fits the bill? Give them the kudos they deserve. 🎖...

Join our session to learn more about driving the customer voice through CS collaboration....

Our goal is not just to ensure that customers are using our product but to help them achieve a significant, positive impact on their business. It's about guiding them from realizing immediate value to experiencing transformative impact....

Your customer success team is the beating heart of the customer experience, so building a high-performing customer success operation must be a top priority for any customer-centric organization....

In a realm where customer relationships and strategic engagements are paramount, the evolution of CS has been both a challenge and an adventure, shaping and reshaping the way we interact with and deliver value to our customers....