Why data is the key to scaling customer success

We've all heard about empathy in customer success, right? But EQ? That's something that needs to be discussed more, and I believe it's absolutely crucial in our field....

Climbing the career ladder from CSM to CCO is more competitive than ever. In this article, discover tactics to rise through the ranks, from mastering revenue management to building relationships that open doors for future opportunities....

Learn more Enjoyed this video? Why not check out some related reading 👇 Your guide to driving revenue growth with customer successIn this article,...

For CSMs, a win-back campaign is a vital strategy used to re-engage customers who may have previously churned or ended their relationship with our company. By targeting these former customers, CSMs aim to persuade them to return and continue their previous relationship with the company....

Figuring out what it takes to turn a good team into a jaw-droppingly great one isn’t as easy as you’d think. I've spent the last 12 months diving deep into the world of high-performance cultures. What I discovered was both enlightening and frustrating....

Companies are under more pressure than ever before. In this article, discover how to build a powerful value cycle that drives renewals and expansions, even in challenging economic climates....

At LinkSquares, we've undergone rapid scaling over the past few years, and if there’s one takeaway from this exceptional growth, it’s that you cannot underestimate the power of data in driving customer success....

Good teams have processes in place to make them better at their jobs. Great teams have enablement strategies to support and empower them. CS enablement focuses on providing customer success teams with the tools, resources, and knowledge they need to excel in their jobs....

For subscription businesses these days, it’s not enough to merely provide a product or service – that’s pretty one-sided. To cut through the competition, you must strive to cultivate a partnership that drives mutual success. Both you and the customer need to benefit from customer success....

Regardless of industry vertical, it’s the question on everyone’s mind: Will my job still be here in 20 years, or will it be replaced by AI? The long and short of it is no, AI won’t wipe out customer support managers and customer service agents....

Discover key strategies and advanced best practices essential for building a strong social media support team, effectively utilizing AI, and ultimately creating a more responsive and engaging customer experience....

Customer success aims to plan to achieve customer’s needs. But are all “customer success” teams really focused on providing customer success? The CS team at Logz.io is in charge of representing the voice of customers by advocating their business and technical pains, needs, requests, and wishes....

Let's face it, we all know that a solid onboarding experience is the bedrock of customer success. But what happens when things don't go as planned? When customers aren't fully utilizing your product, or their needs have shifted?...

As a customer success professional, customer experience is at the forefront of your function. In this article, we’re going to explore several ways to keep the customer experience a priority while also juggling more immediate goal....

At Customer Success Collective, we love hearing from Customer Success Managers. In fact, we’re obsessed with them and the work they do; our small contribution is to create a hub of educational resources for global CS enthusiasts....