State of Customer Success 2026 Report

41% of customer teams have no AI governance in place in 2026 – even as plans to invest in AI soar. Find out where the gap is and how to close it....

Designed for CS leaders who think bigger. This interactive festival connects you with the broader GTM ecosystem through workshops and brainstorming sessions so you can build practical growth frameworks and drive retention....

How Meltwater's CS team moved from vendor to strategic partner by anchoring every customer conversation to business outcomes, not features....

One CCO's honest account of building customer success from zero – covering career path, hiring mistakes, AI implementation and what the role actually involves day-to-day....

Everything from salary and responsibilities to revenue ownership, AI adoption, and career ambitions – based on real data from California-based customer success professionals....

It used to be you sold someone a product, handed them a wordy and confusing manual, and then walked away. You can’t do that anymore....

If a customer asked you today, "What's your customer success roadmap for the next 18 months?" could you genuinely...

A practical framework to help support and service leaders reposition their team from a reactive cost center to a driver of retention and revenue....

Career growth isn't a title; it's a habit. Here are 12 practical steps to stop waiting for a promotion and start building momentum today....

Experienced CS talent is moving on – and most companies are misdiagnosing why. What the State of Customer Success 2026 report reveals about retention....

Service Genie's CCO on why most SaaS businesses measure everything but understand little, and what it means for NRR, churn, and renewals....

Stop blaming your CS team for not collaborating. After $500M in portfolios, Ray Otero explains why the system is the problem – and how to fix it....

Catch up on all sessions from our first ever CCO Summit Austin, with speakers from companies like Billtrust, LastPass, Salesforce, Meltwater and more....

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Lessons from Airlock Digital on how CS can work with product to stamp out churn....