AI for Customer Support Leaders Report 2026

Why CS is shifting from CSM efficiency to customer autonomy, and the four-step system that makes it work....

NetApp's VP of Customer Support Delivery on why human support, not automation, is becoming the growth engine that protects lifetime value....

Customer success and product leaders explain how to turn customer feedback into real product decisions, using a signal-vs-noise framework and real examples....

Stop drowning your board in dashboards. Here are the four CS metrics that connect daily work to real financial outcomes....

Working hard isn't enough to get promoted. A 20-year CS veteran explains why visibility is a skill you have to learn and how to start....

AI customer success tools are nice and shiny things. Here's the uncomfortable truth behind all of that: buying the tool is maybe 10% of the work. And it's the 10% everyone spends their budget on and their energy on....

A five-step worksheet for planning, launching, and pitching an in-app guidance program....

Why customer value and human connection still win, even as AI agents reshape the customer journey. A practical framework for CS teams....

More than a third of customer success teams share no KPI with sales. Here's what that costs them....

How Cleo scaled support from 14 to 90 agents by cutting contact rate and gamifying agent performance with a points-per-hour system....

I was the first customer success hire at OpenAI, and stepping into that role back in September 2023 gave me a front-row seat to something interesting....

The first study into how customer support leaders are actually using AI in 2026 – not the hype, the reality....

CSCnow is your chance to stream exclusive talks and presentations from our previous events, hosted by customer success experts and industry leaders. It&...

Stop leaving expansion revenue on the table. Learn how leading Customer Success teams spot expansion opportunities earlier, convert renewals into growth, and build repeatable systems that grow NRR....

A diagnostic to pinpoint exactly where your CS org sits between reactive and strategic, and what needs to change to move forward....