Mike Lee

Mike is Director of Customer Success at PublicInput. He has experience in companies of all sizes from startup to over 50,000 worldwide, specializing in CS, Project Management and Agile Transformation

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The strategy of customer onboarding

Onboarding is one of the most important beginning stages after a sale that a customer can go through. It’s all about setting the right foundations and setting our customers and our businesses up for success....

Developing a deeper connection with your customers

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Customer onboarding

Developing a deeper connection with your customers

At some point over these next few weeks or months, you WILL hear something like this on a virtual meeting or conference call with your customers. These statements are not a bad thing, and I believe it can be useful for the relationship-building part of our industry… let me explain....

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Customer success

The value of customer success in the COVID era

Director of Customer Success at Spreedly discusses the value of customer success in the COVID era and challenges us all to look at CS a bit differently....