Mike Lee

Mike is the Director of Customer Success at PublicInput with experience in companies of all sizes from startups to over 50k worldwide. He specializes in CS, project management and agile transformation

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How to optimize your onboarding process to drive customer lifetime value

In this article, Mike Lee, Director of Customer Success at PublicInput, and Swati Chopra, Snr. Director of Customer Success, Support & Strategy at DocuSign, talk about why you need to optimize your onboarding process....

How to navigate a leadership transition in customer success

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How to navigate a leadership transition in customer success

A career transition can mean a multitude of things. It could mean moving into a leadership role i.e. going from a CSM to a Director of Customer Success. It could also mean joining an entirely different organization, and starting a CS function from scratch....

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The strategy of customer onboarding

Onboarding is one of the most important beginning stages after a sale that a customer can go through. It’s all about setting the right foundations and setting our customers and our businesses up for success....

Developing a deeper connection with your customers

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Customer onboarding

Developing a deeper connection with your customers

At some point over these next few weeks or months, you WILL hear something like this on a virtual meeting or conference call with your customers. These statements are not a bad thing, and I believe it can be useful for the relationship-building part of our industry… let me explain....

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Customer success

The value of customer success in the COVID era

Director of Customer Success at Spreedly discusses the value of customer success in the COVID era and challenges us all to look at CS a bit differently....