Members-only Membership content How to optimize your onboarding process to drive customer lifetime value In this article, Mike Lee, Director of Customer Success at PublicInput, and Swati Chopra, Snr. Director of Customer Success, Support & Strategy at DocuSign, talk about why you need to optimize your onboarding process....
Members-only Customer success metrics Customer success metrics that drive 95% retention In this article, I’ll be discussing the customer success metrics you should be tracking at each and every stage of the customer lifecycle. With them, you can drive retention and ensure your customer success function is successful in delivering value to the customer....