Swati Chopra

Snr. Director of Customer Success, Support & Strategy at DocuSign. Swati’s spent the last 18 years in sales, CS, support, and renewals – she's experienced all elements of the customer journey.

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How to optimize your onboarding process to drive customer lifetime value

In this article, Mike Lee, Director of Customer Success at PublicInput, and Swati Chopra, Snr. Director of Customer Success, Support & Strategy at DocuSign, talk about why you need to optimize your onboarding process....

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Customer success metrics

Customer success metrics that drive 95% retention

In this article, I’ll be discussing the customer success metrics you should be tracking at each and every stage of the customer lifecycle. With them, you can drive retention and ensure your customer success function is successful in delivering value to the customer....