How to Build a Customer Lifecycle That Grows Revenue

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After moving from London to Dubai, I quickly learned that what works for customer success in the West won't necessarily translate....

A structured framework designed to ensure a smooth transition between the sales and customer success teams once a deal is closed....

My own journey into AI started out of pure curiosity. Soon after ChatGPT became mainstream in 2022, I began exploring what it could do. It quickly became clear that this was a major development that would impact every modern job, including my own....

Catch up on all sessions from the likes of Cloudflare, DocuSign, Workday, Microsoft and NetApp....

Can customer success strategies be replicated across different regions and cultures? In this episode, we sit down with Jomilsa Sousa, a Customer Success Manager based in Dubai, to explore why standardized UK/US playbooks often fall short in international markets....

The future of customer support isn't about choosing between humans or AI. This is what the scare tactics want you to believe. In fact, it's about combining the best of both to create experiences that would have seemed like pure science fiction just a few years ago....

It's time to shine a spotlight on the brilliant minds shaping our industry. Who are the trailblazers, the game-changers, the visionaries that deserve recognition? We want to hear from you!...

A set of ready-to-use email frameworks designed to help you introduce product updates to customers and guide them through adoption....

Are you feeling beaten over the head every day with AI talk? In this article, discover a clear strategy for using AI to create value....