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At the Customer Success Festival London, we caught up with Franca-Sofia Fehrenbach, Head of Customer Success at PlanRadar, for an in-depth chat on turning customer love into cold hard cash. We dive into how sales, marketing, and success need to be joined at the hip to truly drive account expansion....

At the Customer Success Festival London, we spoke to Danielle Lloyd, Head of Customer Success at TryHackMe, about retaining that human-first element whilst using AI technologies with your customers....

CSMs vs Account Managers: Not just a rebrand. Customer Success Managers aren't just Account Managers in SaaS clothing. These roles are distinct, each with unique responsibilities and impacts on business growth....

At the Customer Success Festival London, we spoke to Natalie Fraser, Director of Customer Success at Litera, about getting sales and customer success aligned on customer value....

In this episode of CS Connect, Microsoft’s Customer Success Strategist, Vish Walia, digs into the magnetic topic of leadership in customer success. He’s joined by leadership expert and CS enthusiast, Nils Vinje....

In this episode of CS Connect, our host and Microsoft’s own Customer Success Strategist, Vish Walia, is joined by Swati Chopra, Senior Director of Customer Success & Support at DocuSign....

In this episode of CS Connect, our resident host Vish Walia is joined by Brian Nicholls, VP of Customer Success at UserIQ, where they have an intriguing conversation about how companies can scale the onboarding process with the right mix of technology and a human element....

In this week’s episode of CS Connect, our resident host Vish is joined by the one and only – the legend that is – Michelle Wideman. As Chief Customer Officer at data integration platform Onna, Michelle is part of the burgeoning number of CS leaders currently repping customer success in the C-Suite....

“What the customer success world needs are more mentors and coaches, and a lot fewer superstars and lone wolves who’re only out there to make a name for themselves,” Josh Zamora decidedly remarks, his words bearing a welcoming whiff of revolución....

In this episode of CS Connect, Vish and Monica discuss the unique challenges that customer success faces within the customer relationship management (CRM) space and implementing customers' business outcomes....