Nancy Estrocio - Customer Success Collective

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Customer retention Customer success metrics Customer success strategies Churn rate Customer marketing Scaling customer success

Nancy Estrocio

Post

Positioning customer success
as a growth engine

Revenue generation

Positioning customer success as a growth engine

Building and maintaining a global customer success team

Building and maintaining a global customer success team

Leveraging behavioral science in customer success

Leveraging behavioral science in customer success

Designing & leveraging health scores in the customer lifecycle

Designing & leveraging health scores in the customer lifecycle

How to make customer success your growth engine

How to make customer success your growth engine

How to engage product champions [VIDEO]

Customer advocacy

How to engage product champions [VIDEO]

Enhance customer retention with data-driven onboarding

Customer retention

Enhance customer retention with data-driven onboarding

Hiring and developing the best customer success team [VIDEO]

Hiring and developing the best customer success team [VIDEO]

The fundamentals of customer onboarding

The fundamentals of customer onboarding

Mastering customer onboarding and value management

Mastering customer onboarding and value management

How to use data to build trust with customers [VIDEO]

How to use data to build trust with customers [VIDEO]

How to build customer success around sentiment & relationships

How to build customer success around sentiment & relationships

A foolproof guide to secure retention, renewals & expansion [VIDEO]

Revenue generation

A foolproof guide to secure retention, renewals & expansion [VIDEO]

Delivering positive customer ROI in a high-touch environment

Revenue generation

Delivering positive customer ROI in a high-touch environment

Scaling early-stage CS departments: A repeatable methodology [VIDEO]

Scaling early-stage CS departments: A repeatable methodology [VIDEO]

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The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.