Customer success

Customer success aims to plan to achieve customer’s needs. But are all “customer success” teams really focused on providing customer success? The CS team at Logz.io is in charge of representing the voice of customers by advocating their business and technical pains, needs, requests, and wishes....

No business can retain every one of their customers. Nonetheless, this doesn’t mean you can’t put measures in place to reduce churn, in a bid to keep your all-important customer base intact....

If you want to build a business that gives your customers exactly what they want, you need to make customer success a priority....

We’ve created our very own periodic table of what elements are indispensable to customer success. There are a lot of factors responsible for making customer success work, but mastering them is your one-way ticket to being the best CSM for your clients, your business, and your career....

The thoughtful implementation of automation-enabled customer success platforms can greatly enhance Customer Success Managers’ (CSM) ability to maximize the value of customer data and ultimately help reduce churn and improve the overall health of client relationships....

Offboarding is like the final chapter in a book. While the entire story entices the reader, it's the conclusion that leaves a lasting impression. In this article, discover the art of offboarding and re-engagement strategies....

In the competitive landscape of software deals, customers are no longer satisfied with simply buying a product. In this article, we share the advantages of embedding training and services in software deals....

In this article, discover why CSMs should not only be focusing on assisting customers, but developing their technical skills so they can serve customers better, and ultimately reduce churn and boost revenue....

Join a carefully curated group of 15-20 senior Customer Success decision-makers that own the customer success strategy in their companies, enjoy a meal funded by us, and get to know those in your field....

Customer success – it’s a hot term right now. It’s one of the top growing jobs of 2020–2022, with more and more companies leaning in on customer-centric philosophies. Does that mean it’s a fad? The numbers (unquestionably) say no....

To speak in layman’s terms: you build a product, you market that product, you then sell that product, and the customer uses the product. In this most basic form, this is the lifecycle of a product and one that most businesses will follow (to a certain degree)....

It may seem oxymoronic to see the terms ‘customer success’ and ‘books’ within the same sentence. After all, customer success is predominantly a business function that thrives in digital subscription products (SaaS)....

At the Future of SaaS Festival in June 2022, Michael Hill, Strategic Customer Success Manager at Madison Logic, led an expert panel discussion on the importance of customer success within your organization's SaaS model....

There’s a tremendous need for customer success, but unfortunately, not everyone allocates the resources toward implementing a customer success function. According to recent studies, 37% of companies don’t have a clearly defined customer strategy in place. What can we do to remedy this failure?...

It sure would be handy to have a centralized guide, or a handbook, to shine a light on the top principles of customer success... Well, as an answer to your burning hopes and dreams, this is where The Customer Success Manifesto comes into play....