Members-only Customer education How to deliver an impactful customer education strategy A well-executed customer education strategy can empower customers, reduce churn, and enhance the overall customer experience. This article will explore the key components of an effective customer education strategy....
Members-only Onboarding Why how-to guides lead to better product adoption Look, there’s a lot of noise online – and offline. So much so that it’s hard to concentrate on the experience right in front of you. Not everyone has the opportunity to spend ages figuring out how to use a new product off their own back, sometimes they need a helping hand....
Members-only Customer education The power of digital customer education If your customers aren't continuously uncovering new ways to get value from your products or services, you're missing a vital opportunity to captivate them properly. And if they don’t know how to use your product, well, there’s only one thing for it: they’ve got to learn how to use it....
Members-only Customer education The advantages of embedding training and services in software deals In the competitive landscape of software deals, customers are no longer satisfied with simply buying a product. In this article, we share the advantages of embedding training and services in software deals....
Members-only Product adoption What is a case study? A case study is a testimonial outlining your customers’ success with using your product, explaining how your product’s key features led to benefits for your customer such as productivity and through increases and time and cost savings....
