Members-only Customer success The advantages of embedding training and services in software deals In the competitive landscape of software deals, customers are no longer satisfied with simply buying a product. In this article, we share the advantages of embedding training and services in software deals....
Members-only Customer success Why Customer Success Managers need technical skills In this article, discover why CSMs should not only be focusing on assisting customers, but developing their technical skills so they can serve customers better, and ultimately reduce churn and boost revenue....
