Our Customer Success Festival in Boston returned in October 2023, and among the over one hundred guests, three of our esteemed attendees took the time to share their experiences as attendees. 

📣 Pooja Bailey, Customer Success Manager at Zappi

📣 Mark Behrle, Head of Customer Success (Large Enterprise) at LinkedIn Talent Solutions

📣 Keren Corely, Director of Go-to-Market Digitial Programs at Collibra

The three discussed why they chose to attend and the most significant benefits they’ve gained from attending a Customer Success Festival. 👇

Why attend?

Our Customer Success Festivals take place all year round, all over the world. No matter where you are, you have the opportunity to network and learn from dozens of your peers.

Mark found CSC’s Customer Success Festival “impactful.” When he was asked why people should attend and why you would recommend the event to others, his response was an emphatic “yes”:

“‘You’ve got to attend!’ I’ll tell that [to people] at every opportunity – especially the Customer Success Managers who work for me [at LinkedIn].

“Take the opportunity to participate, be on a panel, or facilitate roundtables. You’ll learn and understand what the industry is all about. And again, just get outside of your box.”

When we spoke to Keren, she revealed that she attended our Boston event because: 

“I was really interested to hear from other customer success professionals about what challenges they're facing, some of the ideas that they've discovered, and thinking about new tricks to bring into our own arsenal.”

The benefits

For Pooja, it’s as simple as having good-quality, relatable content. If she had to sum CSC’s Customer Success Festival up in one word? It’d be “communication”: 

“I want to say that 90% of the agenda itself was relatable to what we do. And I think if you asked everyone in the room, they felt that, so it allowed for a lot of common ground and conversation.”

Mark told us that our events are an opportunity to stay up-to-date in the field:

“...to hear what the challenges are for people, and other companies, that have customer-central innovation. What are these challenges? How do they navigate.

“Just hearing directly from other organizations outside my own (LinkedIn) is nice to hear. To understand the ways in which they do customer success a
little differently, but still have the same methodologies.”
Top customer success events to attend in 2023
When we started Customer Success Collective back in 2021, it was with the ambition to establish a centralized hub for CSMs and CS leaders to learn, network and exchange expertise. Within our first year, we put on three virtual customer success events and we certainly got the bug for it!

With that said, we’re all about the honesty over here; if you feel like you’ve missed out on something big, we’d have to say… you have. 😉

But don’t agonize over it! Those FOMO levels can be easily rectified! There’s plenty more where that came from. 

We’re bringing our Customer Success Festivals to a variety of worldwide locations every year. 

For those who haven't attended a Customer Success Festival, you're missing out on the chance to: 

👂 Listen in as CS practitioners to share their insights, challenges, and strategies so you can keep up to date with the latest thinking.

🔎 Explore the solutions CS leaders are using to facilitate business growth and enhance your tech stack in a strategic and informed way.

🤝 Harness the power of in-person events; form genuine connections and grow your CS network within our thriving community.