When we started Customer Success Collective back in 2021, it was with the ambition to establish a centralized hub for CSMs and CS leaders to learn, network and exchange expertise. Within our first year, we put on three virtual customer success events and we certainly got the bug for it! (You can thank the C-word for putting a dampener on 2021 IRL socializing. 🦠)

Fast-forward to 2023, and we’ve got a hell of a lot more in store for you. Our 2023 event calendar has never looked so good. 💅

Our customer success events are jam-packed with revolutionary insights from the brightest minds behind the customer success strategies at some of the world’s biggest companies. And the best thing about our events schedule? There’s something for everyone. We’ll be flying across the globe to locations near you: think New York, London, Amsterdam and Sydney. 🌍

But don’t worry if you can’t get to one of our in-person events – we’re offering virtual conferences too. So no matter where you are, there’s a Customer Success Festival that’s guaranteed to fit your needs.

Choose a specific month 👇

The time has come to jot down some pretty important dates. Pens and paper at the ready, folks! ✍️

March 📅

Customer Success Festival | Virtual 🌍💻

When? March 8

Where? From the comfort of your own home

Was leveling up and attending more conferences on your New Year’s resolutions list, but you haven’t got the time to travel to the location? Would you rather soak in all the CS insights from the comfort of your own coach?

Look no further than our virtual Customer Success Festival – the ultimate event for professionals seeking to sharpen their skills and stay ahead of the curve in this fast-paced industry.

With 15+ expert speakers, 2000+ attendees and 10+ hours of game-changing presentations, this customer success event is the perfect opportunity to gain insights and learn new strategies to enhance your customer success efforts.

Simply turn your laptop on, enter the virtual conference room and let the knowledge wash over you. Work smarter, not harder, right?

Customer Success Festival | New York 🇺🇲🗽

When? March 14-15,

Where? Convene, 117 West 46th Street, New York, NY

Some folks like to get away, take a holiday from the neighborhood. But you could take a Greyhound on the Hudson River Line, and enter a customer success state of mind. (Okay, we’ll leave the songwriting to Mr. Joel...)

Being our first event hosted in the Big Apple, we’ll be welcoming 30+ speakers and 100+ attendees – with over 80% of this audience being senior management. In true New York style, this conference will be a melting pot of networking, knowledge-sharing and an all-round good time.

So what are you waiting for? Sign up now and take the first step towards becoming a customer success rockstar!

“Customer Success Collective couldn't have done a more amazing job creating a CS community that's modern and collaborative with representation from some of the smartest leaders in customer success. I can't wait for the next event!"
- Edward Chiu, Co-Founder & CEO of Catalyst

May 📅

Customer Success Festival | Amsterdam 🇳🇱🌷

When? May 10-11

Where? Van Der Valk Hotel Schipol, Amsterdam

Welcome to our very first European event, taking place in the stunning city of Amsterdam! Join us as we bring together the brightest minds in the customer success industry to share their proven strategies for helping your customers achieve that 'aha!' moment.

With practical tools and techniques at your disposal, you'll learn how to improve time-to-value, perfect your onboarding process, and pinpoint at-risk customers before they churn.

Featuring over 30 industry leaders from companies like Uber, the Financial Times, Miro, and more, our agenda covers everything from unlocking the secrets of customer engagement to leveraging AI and machine learning for predictive customer success.

By the end of the event, you'll not only be armed with cutting-edge strategies, but also a new network of colleagues and friends in the CSC community. So, join us in Amsterdam and take the first step towards revolutionizing your customer success approach.

Customer Success Festival | Las Vegas 🇺🇲♠️

When? May 24-25

Where? The Mirage Hotel, Las Vegas, NV

It’s not necessarily the stereotypical image people imagine when they think of Las Vegas, but get ready to experience a different side of ‘Sin City’! Join us at the Customer Success Festival and return to your company armed with priceless insights and strategies that will take your customer success game to the next level.

While ‘what happens in Vegas, stays in Vegas’ is a common saying, the knowledge and practical tips you'll gain from this event will stay with you forever. Discover how to optimize your customer success operations, increase customer engagement, and reduce churn, all with the help of industry leaders from companies like LinkedIn, GUIDEcx, and Microsoft.

With engaging panel discussions and interactive sessions, you'll leave feeling rejuvenated and galvanized to take your customer success efforts to new heights, specifically:

➡️ How to scale revenue growth through CS operations

➡️ How to identify at-risk customers to mitigate customer churn

➡️ What the pros and cons are of AI and automation

➡️ Why QBRs are dead

…plus a heck load more.

September 📅

Customer Success Festival | San Francisco 🇺🇲🌉

When? September 19-20

Where? Oakland Convention Center, San Francisco, CA

Just as the iconic Golden Gate Bridge stands tall in the clouds, representing the architectural possibilities of what can be achieved through hard work and dedication, Customer Success Managers aspire of building successful, customer-led strategies that stand the test of time.

Last year we made our west coast début in San Francisco and are thrilled to be returning in 2023. We set the bar pretty high last year, so this year certainly has a lot to live up to. But we’re confident that with speakers from LinkedIn, Microsoft and Stripe to regale their tales, there’ll be plenty of awesome strategies for you to take back to the office.

On the fence about attending? Hear from those who attended back in 2022. 👇

October 📅

Customer Success Festival | Virtual 🌍💻

When? October 12

Where? From a screen near you

Ready to take your customer success skills to the next level? We've got just the event for you. Join us as we bring together some of the best minds in the business to share their tips and tricks for achieving customer success excellence.

Whether sharing churn-busting tactics, revealing the best way to onboard for high product adoption, or creating your own customer success plan, there’s a constant stream of awe-inspiring sessions to get your CS juices flowing.

Get ready to learn fresh approaches and gain valuable insights into how you can revolutionize your customer success frameworks for maximum impact. So, what are you waiting for? Let's make this happen and get you on the fast track to becoming a customer success maestro!

"[The event was] impactful. I think I can take some of the learnings back to our teams and say, 'This is something I think we need to invest in in the future', or 'I think we should be attending these events more’ because gaining an understanding of how the industry as CS as a whole is doing is very important for us moving forward.”

- Shayan Goodarzi, Senior Manager of Customer Success at UiPath

Customer Success Festival | Boston 🇺🇲🫖

When? October 18-19

Where? Boston, MA

At our last customer success conference in Boston, we hosted a range of world-class speakers from iconic companies like Microsoft, Google and Boomi… how d’ya like them apples?!

Last year’s Boston event was a networking triumph, with plenty of people forging new connections and learning how to crack their CS pain points.

Don’t just take our word for it though, here’s what one satisfied attendee had to say about our San Fran event!

November 📅

Customer Success Festival | Sydney 🇦🇺🦘

When? November 1-2

Where? Sydney

To kick off our November trifecta of events, we’re heading down under to revisit the famous Harbour City.

We're thrilled to be spreading enablement insights worldwide, and our event down under is a major part of that mission. Last year, we brought together an outstanding lineup of speakers from the Financial Times, Dynatrace, LinkedIn and Adobe (and more!) to share their expertise and help you take your skills to the next level.

Whether you're looking for inspiration on how to climb the career ladder, wanting to ignite a customer-centric culture shift, researching your tech stack options, or seeking ways to boost customer success team performance, this event is for you!

We're working hard to finalize all the details, so stay tuned for updates right here. Make sure to keep a lookout - you won't want to miss this!

Customer Success Festival | Chicago 🇺🇲🍕

When? November 15-16

Where? Chicago, IL

Get ready for an incredible two days in the Windy City! As our final stop on the US tour bus, we’re brimming with excitement at the prospect of bringing together some of the finest Midwestern talent and providing a customer success experience bigger than ever.

We challenge you to leave this festival without some newfound knowledge in your pocket.

Customer Success Festival | London 🇬🇧👑

When? November 22-23

Where? etc. venues Houndsditch, London

What better way to end our 2023 events calendar than a trip to CSC’s own stomping ground?

As our final EMEA event of the year, expect the royal treatment when it comes to game-changing CS tactics and strategies.

Over two days, we're bringing together 100+ attendees to experience a wide range of informative sessions, workshops, and roundtable discussions. We're thrilled to have some top-notch speakers from Amazon Web Services, Showpad, Atlassian, and more, who will be sharing their wisdom and insights with you.

Whether you're looking to expand your knowledge, network with like-minded professionals, or simply have a great time, this event is perfect for you! 👇

Did you miss one of our events and are kicking yourself for it?

Fear not, because, with a CSC membership plan, you can now catch up on all of our amazing events anytime, anywhere! That's right, you'll have full access to every single CSC event – OnDemand, at your fingertips.

And here's the best part – our membership plan includes both in-person and virtual events. This means that you can stay up-to-date with the latest insights and trends, no matter where you are in the world. With heightened access and more value for your moolah, this is the perfect opportunity to invest in your professional development and take your skills to the next level.

Want a sneak peek of what’s on offer? Here’s a session from our 2022 trip to San Francisco - free to view for everyone.

Check out Shayan Goodarzi, Senior Manager, Customer Success at UiPath discuss the important relationship between AI and customer success. Right here, on us.👇

So what are you waiting for? Sign up for our CSC membership plan today and never miss out on a single event again!