At a Customer Success Summit, our speakers go way beyond theory and share the battle-tested strategies they've actually used. We're talking real solutions to those head-scratching challenges you face daily.
Our Summits are also the place to build your dream network because let's face it – sometimes it's not always what you know, it's who you know. And there’s something for everyone. We’ll be flying across the globe to locations near you: think New York, London, Amsterdam, Chicago, San Francisco and Sydney.
No matter where you are or what you're doing, there’s a customer success conference that’s guaranteed to fit your needs.
We're literally providing you with the know-how to bring back home to your boss.
Is your CEO on the prowl for ROI? We've got you covered. You'll walk away with:
- Ready-to-use playbooks from companies crushing it in customer success
- Fresh solutions to those problems keeping you up at night
- Smart tricks to boost customer happiness (and your metrics)
- Tools and tech recommendations that actually make a difference
What's not to like about that?
The time has come to jot down some pretty important dates. Pens and paper (or Google Calendars) at the ready, folks. ✍️
January
Customer Success Summit Washington
When: January 28, 2026
Where: Convene Hamilton Square, 600 14th Street Northwest, Washington, D.C.
Start your year with a power-packed event designed for forward-thinking CS professionals in the historic heart of the U.S. capital.
Network with top industry leaders and discover cutting-edge strategies to drive customer success excellence. Expect invaluable insights and practical tools to help you exceed customer expectations in 2026.
February
Customer Success Summit Austin
When: February 24–25, 2026
Where: Hilton Austin, 500 East 4th Street, Austin, TX
This is Texas, but it ain't no hold'em... Yep, that's right, we came to Texas for the fourth year in a row. With 30+ speakers who shared their strategies for customer retention, engagement, and satisfaction, our attendees left with fresh ideas and new connections to drive success.
March
Customer Success Summit New York
When: March 10–11, 2026
Where: Convene, 360 Madison Avenue, New York, NY
Some folks like to get away, take a holiday from the neighborhood. But you could take a Greyhound on the Hudson River Line, and enter a customer success state of mind. (Okay, we’ll leave the songwriting to Mr. Joel...)
We welcomed 30+ speakers and 100+ attendees, with over 80% of this audience being senior management. In true New York style, this conference was a melting pot of networking, knowledge-sharing – an all-round good time.
Chief Customer Officer Summit New York
When: March 11, 2026
Where: Convene, 360 Madison Avenue, New York, NY
As a customer success leader, finding the time to gain strategic insights and connect with industry pioneers can often feel like an uphill battle.
This conference was prestigious gathering exclusively for East Coast CCOs and senior leaders, right in the cultural and financial hub of the U.S.
Customer Support Summit New York
When: March 10–11, 2026
Where: Convene, 360 Madison Avenue, New York, NY
Customer support professionals, this one's for you! Learn how to optimize your customer service strategies and deliver unparalleled support experiences from global experts in the heart of Manhattan.
What's more, our Support Summit was co-located alongside our Customer Success and CCO Summits for optimal networking experiences.
Join the support revolution.
April
Customer Success Summit Denver
When: April 1–2, 2026
Where: DoubleTree by Hilton Hotel, Denver, CO
Heading to the Mile High City, famous for its scenic beauty and tech-driven growth! Expect a dynamic lineup of CS innovators ready to share strategies for success. Whether you're building CS frameworks or optimizing retention strategies, this summit offers practical solutions.
Don't miss this high-altitude experience.
Chief Customer Officer Summit Silicon Valley
When: April 15, 2026
Where: DoubleTree by Hilton Hotel, San Jose, CA
In the heart of innovation and just a stone's throw from tech giants, the CCO Summit is where customer success strategies meet tech-driven insights. Join industry-leading executives for exclusive discussions on maximizing CX in the digital era.
- Edward Chiu, Co-Founder & CEO of Catalyst
May
Customer Success Summit Amsterdam
When? May 28–29, 2026
Where? Postillion Hotel & Convention Centre, Amsterdam, Netherlands
Welcome to our very first European event of the year, bringing customer success brilliance to the land canals and culture! Join us in the picturesque city of Amsterdam for two days of groundbreaking insights and actionable strategies from global CS leaders.
By the end of the event, you'll not only be armed with cutting-edge strategies but also a new network of colleagues and friends in the CSC community. So, join us in Amsterdam and take the first step towards revolutionizing your customer success approach.
Sign up and bloom with us. 🌷 (We'll see ourselves out...)
June
Customer Success Summit Seattle
When? June 17–18, 2026
Where? Grand Hyatt Seattle, Seattle, WA
Our 2026 tour bus is stopping in the Pacific Northwest, in the beautiful city of Seattle. Be prepared to walk away from the two-day extravaganza with insights imparted from experts at Salesforce, Verizon and Microsoft.
Customer Success Festival London
When? June 18, 2026
Where? Convene Sancroft, St. Paul’s, London, UK
Designed for CS leaders who want more than passive listening, Customer Success Festival London is a high-energy, hands-on experience built around real-world application.
Expect a full day of interactive sessions, live problem-solving, and cross-functional collaboration with peers across the GTM ecosystem.
Chief Customer Officer Summit Austin
When? June 25, 2026
Where? Hilton Austin, 500 E 4th St, Austin, TX
This invite-only summit brings together an exclusive group of C-suite customer leaders to tackle the biggest strategic challenges facing post-sales teams today. If you’re responsible for driving growth, retention, and alignment at scale, this is where you’ll find your peers.
Across a day of high-value discussions, you’ll explore how to optimise your customer function, align teams around revenue outcomes, and cut through the noise around AI. Expect candid conversations, practical insights, and long-term connections.
July
Customer Success Festival New York
When? July 8, 2026
Where? Location TBC (New York, NY)
Customer Success Festival New York is where CS meets the wider GTM engine in a fast-paced, highly interactive format. Built for leaders who want to move quickly from insight to execution, this event focuses on collaboration, experimentation, and actionable takeaways.
You’ll connect with peers across sales, marketing, and product to tackle shared challenges – from scaling personalisation to embedding AI into workflows. Expect hands-on sessions and structured networking designed to help you implement what you learn.
August
Chief Customer Officer Summit Boston
When? August 20, 2026
Where? Location TBC (Boston, MA)
The Chief Customer Officer Summit Boston brings together senior customer leaders for a focused, high-impact day of strategy and peer exchange. This is a curated environment for decision-makers shaping customer-led growth.
Expect deep dives into scaling customer organisations, driving retention and expansion, and aligning cross-functional teams. With an emphasis on discussion over presentation, it creates space for honest conversations and practical solutions.
September
Customer Success Summit San Francisco
When? September 22–23, 2026
Where? Hyatt Regency San Francisco Airport, CA
Back in the Bay Area, where CS magic meets the Golden Gate and innovation thrives! Join 30+ speakers and over 100 attendees for a deep dive into CS excellence in the city known for tech and creativity.
On the fence about attending? Hear from those who attended. 👇
Customer Support Summit San Francisco
When? September 22–23, 2026
Where? Hyatt Regency San Francisco Airport, CA
Learn how to deliver exceptional customer support experiences with insights from top global brands, all while soaking in the innovative vibe of Silicon Valley's gateway.
Chief Customer Officer Summit San Francisco
When? September 24, 2026
Where? Hyatt Regency San Francisco Airport, CA
Join top-tier CCOs in a strategic exchange of ideas, insights, and leadership strategies to drive customer success transformation in your organization – all set against the backdrop of the Golden Gate.
October
Customer Success Summit Boston
When? October 28, 2026
Where? Boston, MA (Location TBC)
At our last conference in Boston, we hosted a range of world-class speakers from iconic companies like Stripe, Google and MuleSoft… how d’ya like them apples?
As AI rapidly reshapes customer support, this summit is designed to help leaders focus on what actually drives impact. You’ll explore how to implement AI in ways that enhance – not replace – the human experience.
Don’t just take our word for it, though, here’s what one satisfied attendee had to say about our past event.
- Shayan Goodarzi, Senior Manager of Customer Success at UiPath
Customer Success Summit Sydney
When? October 29, 2025
Where? Location TBC
We’re heading back Down Under to Sydney, where the iconic Harbour Bridge meets professional growth! Join us for a one-day festival where the best minds in CS share their secrets for driving success and retention.
Whether you're looking for inspiration on how to climb the career ladder, wanting to ignite a customer-centric culture shift, researching your tech stack options, or seeking ways to boost customer success team performance, this event is for you.
We're working hard to finalize all the details, so stay tuned for updates right here. Make sure to keep a lookout – you won't want to miss this.
November
Customer Success Summit Chicago
When? November 18-19, 2026
Where? Location TBC (Chicago, IL)
Get ready for an incredible two days in the Windy City. As our final stop on the US tour bus, we’re brimming with excitement at the prospect of bringing together some of the finest Midwestern talent and providing a customer success experience bigger than ever.
We challenge you to leave this summit without some newfound knowledge in your pocket.
December
Chief Customer Officer Summit London
When? December 1, 2026
Where? InterContinental - The O2 London
In one single day, we're bringing together 100+ members of the C-suite to experience a wide range of informative sessions, workshops, and roundtable discussions.
For senior CX leaders ready to drive transformation and inspire change in the UK’s cultural and business hub. Join a curated experience of executive discussions and actionable insights.
Customer Success Summit London
When? December 2–3, 2026
Where? InterContinental - The O2 London
What better way to round off our 2025 events calendar than a trip to CSC’s own stomping ground?
As our final EMEA event of the year, expect the royal treatment when it comes to game-changing CS tactics and strategies.
Whether you're looking to expand your knowledge, network with like-minded professionals, or simply have a great time, this event is perfect for you. 👇
Customer Support Summit London
When? December 2–3, 2026
Where? InterContinental - The O2 London
As customer support evolves into a strategic growth driver, Customer Support Summit London brings together leaders ready to rethink how support delivers impact. This two-day event is built for teams looking to go beyond reactive service and turn support into a proactive, insight-led function.
Did you miss one of our events and are kicking yourself for it?
Fear not, because, with a CSC membership plan, you can now catch up on all of our amazing events anytime, anywhere. That's right, you'll have full access to every single CSC event – OnDemand, at your fingertips.
And here's the best part – our membership plan includes both in-person and virtual events. This means that you can stay up-to-date with the latest insights and trends, no matter where you are in the world. With heightened access and more value for your moolah, this is the perfect opportunity to invest in your professional development and take your skills to the next level.
Want a sneak peek of what’s on offer? Here’s a session from our 2022 trip to San Francisco - free to view for everyone.
Check out Shayan Goodarzi, Senior Manager, Customer Success at UiPath discuss the important relationship between AI and customer success. Right here, on us.👇
So what are you waiting for? Sign up for our CSC membership plan today and never miss out on a single event again.
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