Ever since we burst on the scene in 2021, Customer Success Collective has been focused on providing world-class resources and events to unite the customer success community via their shared desire to learn and best serve their customers.

Fast-forward a few years, and we’re still doing just that… just on a larger scale.

From New York and Las Vegas, to London and Sydney, we’re jet-setting across the globe to unite customer success professionals, elevate this all-important function and assist CSMs in getting their customers to realize value.

But why partner with us?

Let’s face it, CS software solutions are an all-important bedrock of scaling a customer success function. Human qualities of empathy and communication skills are fundamentally at the core of CS, but CSMs would be lost without the all-important tools that make their days ten times easier.

So, if you were on the fence about partnering with us at a Customer Success Festival and have a killer product to boot, why not find out from those who’ve been there themselves?

We’ve written up the testimonials directly from our previous partners at some of the world’s biggest technology providers in the CS space. Listen to what they have to say about their experience sponsoring our events. 👇

Customer Success Festival | Las Vegas 🎰

Edward Chiu, Co-founder & CEO of Catalyst

How would you describe Customer Success Collective to a colleague?

“It's a great agenda. There's no one trying to sell anything. It's just a bunch of people trying to learn from each other. The conversations have been great and I thought both the group and the event have been really well put together. So kudos to Customer Success Collective, honestly.”

Why is it important to attend events like these?

“I think it's important for anyone to step away from their day-to-day, but especially professionals, because they have the toughest job.
"They're dealing with customers all day. They're responsible for high-pressure roles, of keeping the customers engaged. You’ve got to talk with your colleagues to get the best practices. You’ve got to talk to them, to hear what challenges they're dealing with. So stepping away in Vegas… there’s no better way to relax and take a breather from your day-to-day."
5 sizzling takeaways from Customer Success Festival Las Vegas
For the past few months, we’ve been shouting from the rooftops about our first-ever in-person event at Customer Success Collective. Last month, on June 23-24, we flew into Las Vegas to meet up with 80 of you wonderful people at the one and only Bellagio Hotel.

What set the Customer Success Festival in Las Vegas apart from other events on the market?

"The caliber of people that have been here has been amazing. Folks from ZoomInfo, you have leaders from Adobe. And, honestly, friends that I haven't seen in a long time throughout the pandemic. This was a very, very tight-knit group of professionals, and I was so pumped to meet new people and see a bunch of people that I haven’t seen in years."

Customer Success Festival | London 🇬🇧

Eloise Dunn, Senior Operations Associate at Hook

What has been your experience of the Customer Success Festival?

“It's been great, very action-packed. I’ve had a lot of really interesting conversations with people interested in the next chapter of customer success.”

If you could describe the Customer Success Festival in one word what would it be?


Have you had any stand-out conversations at the Customer Success Festival?

“Yeah, I've had a lot of really interesting conversations, people from both festivals have been super engaged and it’s been really good.”

Customer Success Festival | Austin 🤠

Hally Darnell, Director of Demand Generation at Vitally

Why is the Customer Success Festival worth attending – for CSMs and companies like Vitally alike?

“There are a lot of people here looking to change the way that they're doing customer success, which is very exciting because that's exactly what our platform is aiming to do.”

Why did you choose to sponsor the Customer Success Festival in Austin?

“We sponsored the virtual Customer Success Festival a couple of years back, and then we revisited it at the Boston event last year as attendees. We loved the format, loved the event, it was the exact kind of ICP for our platform [Vitally]. So at the end of the year in 2022, we were like, ‘Give us a contract for literally everything and we will be here next year!’ And here we are, at the first event of the year.”

If you had to describe the Customer Success Festival in Austin in just three words, what would they be?

“Good people. Well-ran. Very... intentional.”
20 exclusive takeaways from Customer Success Festival | Austin
Last month, we hosted the Customer Success Festival in Austin, and boy was it a blast! To give you a taste of how awesome the event was, we’ve picked out a few highlights to share with you from five sizzling sessions.

Kathleen Kenny, Manager of Customer Success at Gainsight

What has been your experience of the Customer Success Festival?

“I loved the event, I loved talking with everybody here. It’s great talking with like-minded individuals who think the same way about customer success – getting to hear all the different verticals that they worked in and the different niche types of software. It was just really awesome to be able to talk to them.”

What has been your key takeaway from this event?

“My key takeaway from the event is this: how amazing is the community for customer success? We’re all here to help each other succeed, and we just want our customers to be successful. We're all willing to learn from each other, share best practices, and lean on each other.”

If you had to describe the Customer Success Festival in three words, what would they be?

“Fun. Fabulous. Fantastic – all the Fs!”

Customer Success Festival | New York 🍎

Harris Clarke, Chief Operating Officer at GUIDEcx

Have you had any stand-out conversations at the Customer Success Festival?

“I had a lot of conversations; we found that a lot of the people [at the event] are genuinely interested in customer success. Especially when you consider [The Alliance, Customer Success Collective’s parent company] has put on an event alongside eight other events simultaneously.”

What have you enjoyed most about attending the Customer Success Festival?

“It’s been really interesting to see the intersection between our role in customer success and onboarding, but then also the product team, the revenue-driving team side, and everyone else who's here [at this New York event] – it's just been great.”

Nicki Engel, VP of Marketing at Northpass

What has been your experience of the Customer Success Festival?

“The event has been amazing, we’ve met a lot of great people a lot of them being customer success leaders, we’ve found a lot of success today!”

Travis Nardin, VP of Customer Success & Sales at Northpass

Has your experience sponsoring the Customer Success Festival lived up to your expectations?

“We’ve had a lot of super-productive initial prospect conversations with a lot of customer success leaders – we couldn’t ask for more!”

If you had to describe the Customer Success Festival in three words, what would they be?

“Engaging, intimate, and collaborative.”

Partner with us

Whether you want to sponsor a talk or the whole event, our in-person events are the perfect place to put your product in front of hundreds of customer success folks.

Want an even bigger reach? Our virtual Customer Success Festivals are attended by thousands of CS people. Interested? Get in touch with Ediz Cosar, our Sponsorship Sales Manager, for more info and to chat next steps.

But for now, why don’t you download our media guide brochure for more short-term information?