This article is based on a presentation given by Michael at the Customer Success Festival in Las Vegas in June 2022.

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Mergers and acquisitions (M&A) can be a challenging time for any business, filled with uncertainty, complexity, and high-stakes decision-making.

As someone who's been at the heart of such transformative processes, I've experienced first-hand the intricate dance that takes place when two distinct corporate cultures, systems, and expectations converge.

I’m Michael Cauble, Business Excellence & Customer Success Operations Manager at Siemens. And from 2021 to 2022, I navigated through the excitement of being acquired by Microsoft at a previous company and the ongoing complexities of merging divisions at Siemens.

Each experience has offered unique lessons and posed different challenges – from managing team morale to organizational mapping. I've tackled numerous questions and witnessed the ripple effects of these business decisions.

In this article, I’m going to delve into the complexities, challenges, and strategies that can make or break success in the world of M&A.