How much do customer success managers earn in Austin?

Customer success managers (CSMs) in Austin earn a median salary of $94,000 in 2025. This is 6.2% higher than the U.S. median salary for CSMs, which stands at $88,500.

Where does this information come from?

The salary data comes from the 2024 Customer Success Salary Report, a detailed industry study compiled by Customer Success Collective.

What does a customer success manager do?

Customer success managers are responsible for ensuring clients get the most value from a company’s products or services. The role involves strategic planning, relationship-building, and proactive problem-solving.

Key responsibilities include:

  • Onboarding and training: Guiding new clients through the implementation process and helping them maximize the product’s benefits.
  • Strengthening customer relationships: Building long-term trust through consistent engagement and support.
  • Problem resolution: Identifying potential issues early and resolving them before they impact the customer experience.
  • Retention and business growth: Encouraging contract renewals and recognizing expansion opportunities within existing accounts.

As companies increasingly prioritize customer success, CSMs play a vital role in maintaining client satisfaction and driving long-term revenue.

Why is this report valuable?

This report, based on responses from hundreds of customer success professionals, provides a comprehensive look at salary trends across different industries, experience levels, locations, and company sizes.

For CSMs in Austin, this annual report serves as a key tool for salary benchmarking, negotiating compensation, and planning career advancement. It also provides insights into how Austin salaries compare to national trends, giving professionals a broader perspective on their earning potential.

Benchmark your salary

Curious about how your salary compares to your peers or what you could earn as you advance in your customer success career? Download our 2024 Customer Success Salary Report to fully understand the nuances of customer success compensation.

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