Jairaj Sounderrajan

Jairaj is a seasoned go-to-market leader with a track record of driving growth across product led business models for freemium, pay as you go and SaaS businesses.

Redefining customer success: The digital shift to automation and community

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Redefining customer success: The digital shift to automation and community

In a world increasingly steered by digital momentum, understanding customer success through a digital lens is both a necessity and an opportunity. While automation and AI are rapidly reshaping the landscape, they only form part of the story....

The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.