Members-only Customer success operations How to break into a customer success operations job It’s not easy starting out in a new role, especially if that role is already a subsect of a relatively new field like customer success, like CS Ops. For those looking to transition into this field, understanding the unique challenges and opportunities it presents is critical....
Members-only Customer success operations The ultimate guide to customer success operations (CS Ops) Customer success operations, otherwise known as CS Ops, is a new type of role we’re beginning to see crop up within customer success. Like any ordinary operations role, CS Ops functions within customer success to help it run smoothly....
Members-only Leadership Hiring and developing the best customer success team Whether you're building out your customer success team for the first time or looking to take an existing one to new heights, these strategies and principles will help guide you on your journey....
Members-only Customer success operations The blueprint for building an elite customer success team Your customer success team is the beating heart of the customer experience, so building a high-performing customer success operation must be a top priority for any customer-centric organization....
Members-only Customer success operations CS Operations: Leveraging data for smarter decision-making The phrase “data is the new oil” becomes truer every day. Data is the lubricant that greases the wheels of the fourth industrial revolution we’re living through. In short, your company will be creating a hell of a lot of data points - if they’re not already....
Members-only Customer success operations A strategic guide to monetizing customer success A company's success hinges on the satisfaction and success of its customers. But what does it mean to monetize customer success operations? How can businesses focus on delivering genuine value to their clients, while also improving their bottom line?...
Members-only Customer success operations 5 tips to supercharge your customer success operations playbook Challenging economic times really put pressure on teams to retain revenue. How can you ensure you’re aligning resources to the right initiatives that will protect and grow your customer base?...
Members-only Customer success operations What are the roles and responsibilities of customer success teams in 2022? For all the discussions around CS best practices and how you ought to implement strategies to counteract churn, none of them matter without understanding how to properly structure a customer success team....
Members-only Customer success operations How systems and data play a pivotal role in CS Operations In this article, I’m going to go into detail looking at my customer success journey so far; the data points to track and the benefits of leveraging them in your CS operations; the building blocks of customer success systems and data; how to maximize data to drive further success for customers....
