Our upcoming report will be a first-rate investigation and analysis into the behind-the-scenes economic action of customer success. Namely, it will uncover and compare what people are being paid globally.💰

But we simply can’t do it without you. Through a completely anonymous survey, we want to develop a legitimate, varied and truthful report based on the collected perspectives of everyday CS practitioners.👇

Why are we creating this report?

Within recent years there has been a spotlight shone on injustices within the workplace and a near-global attempt to quash its gendered, ageist, and racial biases. To reflect this progression, there’s been an outcry for clarity surrounding wages, to level the playing field by creating a culture of equity.  

As a relative newcomer on the scene, customer success still isn’t the most-defined business function.

Within it lies a myriad of seniority levels, with jobs ranging from Customer Success Manager, Customer Success Lead, and Customer Success Specialist, to VP of Customer Success, Head of Customer Success, and Chief Customer Officer.

With this in mind, it begs the questions:

  • How much do people earn?
  • Are they satisfied with their wages?
  • Do you get any extra perks or compensation alongside your standard salary?
  • What is the average salary for someone with 5 years of experience in CS?

These are the type of questions we're gonna probe. 🔍

How will we collect this information?

While we’re planning on smashing glass ceilings, we’re acutely aware of the sensitivity of this specific subject. It’s a personal one, there’s no denying that. But to reiterate what was said earlier, this report promises to be entirely anonymous. Unlike other surveys, we won’t ask for your name, job, or company if you don’t feel comfortable supplying this information.

Does that sound alright to you?


If this has caught your eye, check out our other reports to gain a comprehensive yet thorough view of customer success, a list of rising stars and talented CS practitioners, an overview of customer retention, plus so much more.

Customer Success Collective Reports
Welcome to the definitive place for every report we’ve published, from the State of Customer Success 2021 to Customer Success: Ones to Watch in 2022, you’ll find all the juicy insights right here.