Learn more

Enjoyed this video? Why not check out some related reading 👇

Your guide to customer success metrics | Customer Success Collective
Figuring out how to navigate customer success may initially seem like a bit of a minefield. We’re here to map out exactly how you can use customer success metrics to improve your revenue and customer retention.
What are the go-to KPIs and metrics used in customer success?
Picture this: you have an in-demand product, a seemingly solid customer base, and money pouring in. Surely you’ve made it, right? But the thing is, none of these things matter without setting the right measures in place to monitor the good and the bad.
A game-changing metrics guide for customer success leaders
Navigating and understanding the various metrics needed to measure customer success is challenging enough. Fear not, because we’re here to bring method to the chaos!
How to utilize criticial customer success metrics
You can only improve what you measure. I’ve been thinking about this a lot lately, and it’s especially relevant in light of all the industry trends we’ve seen over the last few years.