Hey there 👋
Welcome to the first-ever CS Scoop – your monthly newsletter that satisfies your customer success cravings.
We've been pretty darn busy at HQ, bringing you not one, but two powerhouse events: the third volume of the Customer Success Festival, as well as our first dedicated APAC event. Our virtual stage was graced by speakers from Microsoft, LinkedIn, PayPal, Financial Times & more.
Missed the festivals? Don’t sweat it - check out our membership plans to access the recorded sessions.
See what else we've been up to in your monthly roundup 👇
– Grace, Copywriter @ Customer Success Collective
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The State of Customer Success
We launched our first ever report, demystifying misconceptions surrounding customer success.
Our 50-page magnum opus includes key findings like:
- Most CSMs work closest with product (84%) and sales (83%) teams
- 66% of people claimed that customer onboarding was a top priority in their job
- Only 63% of participants use retention rate as one of their own KPIs
![](https://www.customersuccesscollective.com/content/images/2021/11/PMA_Building-Tools-600x1200.jpeg)
CS Build
Whether you're cooking dinner, on the morning commute, or at the gym, get your CS fix on the go with our new podcast 🏃♀️
Hosted by CS pioneer, Rupal Nishar, AVP of CS at Netomi, each episode features a different guest to chew the fat on building and scaling effective CS teams.
Tune in![](https://www.customersuccesscollective.com/content/images/2021/10/3-Collect-Results--1-.png)
CS Connect
Introducing our brand-new video series hosted by CS innovator, Vish Walia, Snr. CSM at Microsoft 💡
Tune in now and satisfy your cravings for:
- Real life learnings & case studies
- Indispensable revenue tips
- Insights on improving the customer experience
Join Vish and his legions of CS enthusiasts with a new topic every other week.
Tune in![](https://www.customersuccesscollective.com/content/images/2021/10/cs-scoop-membership.png)
New this month
Exclusive articles
- Gemma Cipriani-Espineira, VP of Customer Success at Chili Piper | How customer success can get a seat at the table
- Isabel Ruiz, Senior CSM at Pluralsight | Customer success toolbox: what’s in it
![](https://www.customersuccesscollective.com/content/images/2021/06/CSC_meta_content.jpg)
Templates and frameworks
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Video content
- Customer Success Festival | October 2021
- Customer Success Festival APAC | October 2021
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Partner with us
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