Alex Morris - Customer Success Collective

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Alex Morris

Alex is the copywriter for Future of SaaS. He's busy writing feature articles, organising podcasts, and researching innovation in the industry.

Posts

Product-led vs. sales-led vs. marketing-led vs. customer-led: What’s the difference?

Product-led vs. sales-led vs. marketing-led vs. customer-led: What’s the difference?

What is SaaS?

Customer success and product management: How they make the new SaaS dream team

Customer success and product management: How they make the new SaaS dream team

The ultimate guide to creating a killer customer success strategy

The ultimate guide to creating a killer customer success strategy

Keeping client engagement human in the digital age [Q&A with Direct Commerce]

Customer journeys

Keeping client engagement human in the digital age [Q&A with Direct Commerce]

Customer success toolbox: What do you need? [Q&A with Pluralsight]

Customer success toolbox: What do you need? [Q&A with Pluralsight]

Customer success and product management: How they make the new SaaS dream team

Customer success and product management: How they make the new SaaS dream team

10 Steps to follow when a customer cancels a contract

Customer retention

10 Steps to follow when a customer cancels a contract

The ultimate guide to creating a killer customer success strategy

The ultimate guide to creating a killer customer success strategy

Fast facts on PLG and Customer Success [Q&A with Pipedrive]

Fast facts on PLG and Customer Success [Q&A with Pipedrive]

Your guide to building customer relationships in SaaS

Your guide to building customer relationships in SaaS