Customer Success Powerhour Bi-weekly virtual meetups

It may seem oxymoronic to see the terms ‘customer success’ and ‘books’ within the same sentence. After all, customer success is predominantly a business function that thrives in digital subscription products (SaaS)....

Use this handy template to get your budget request over the line and mingle with customer success professionals at the Customer Success Festival in New York. 😎...

At the Future of SaaS Festival in June 2022, Michael Hill, Strategic Customer Success Manager at Madison Logic, led an expert panel discussion on the importance of customer success within your organization's SaaS model....

The work of a Customer Success Manager (CSM) is not always filled with unicorns and rainbows. CSMs often find themselves in tough situations, where it seems all is lost and the customer is not going to renew their subscription....

Jenna Chau is the Head of Customer Success at Invelo. Back in October 2022, Jenna attended our Customer Success Festival in Boston, and in this case study, she discusses the key outcomes and what she found interesting....

Since the global pandemic, have you noticed your organization change its focus toward customer retention and engagement programs? If that's the case, wouldn't it be nice to have a course that would provide you with the exact blueprint for driving results in your organization?...

Transferrable skills have become a bit of a recruitment buzzword, but we promise it's for a good reason. Customer success is a multi-disciplinary field that requires a variety of skill sets....

Like most things worth a dime of your time, customer success isn’t bridled with a black-and-white, two-dimensional definition. There’s a whole lot more to the genetic makeup of CS than meets the eye. But what is it like to actually work in customer success?...

I’m going to talk you through some methodologies and best practices to help you make sales skills part of the customer success toolkit....

At our first Customer Success Festival APAC, Jovana Djapa, Director of Customer Success at Blue Prism, gave a talk that outlined how customer success teams can drive revenue growth....

While there’s no doubting the role of customer acquisition in business, it isn’t necessarily an area you should prioritize the most....

Customer onboarding is an essential step in customer success, and it's a process that needs to be addressed properly. In the first-ever episode of CS School, host Grace Gupta is joined by accomplished onboarding specialist, Brittany Yandura....

We spoke to Ralph Meyer, Enterprise Customer Success Manager at Procore Technologies, ahead of his presentation at the Customer Success Festival in London. Ralph asks the question: 'How do we shift from a product-focused discussion to solving business challenges?’...

For all the discussions around CS best practices and how you ought to implement strategies to counteract churn, none of them matter without understanding how to properly structure a customer success team....

Figuring out how to navigate customer success may initially seem like a bit of a minefield. We're here to map out exactly how you can use customer success metrics to improve your revenue and customer retention....