GUIDEcx

Client onboarding is usually the first big test of your company’s dedication to customer experience and success. It’s your chance to prove that you can deliver everything the sales team promised and provide meaningful support to your clients. Efficiency is key here....

Time to first value (TTFV), a critical but too often overlooked metric, refers to how long it takes for customers to get initial value or benefit from your product....

When it comes to measuring success for a SaaS company, it’s crucial to look at several different metrics to get a comprehensive understanding of what’s working well and what isn’t....

Winning over a new client takes resources: Time, team labor, and money. Losing a new client? Now, that can cost you even more. When you have high customer loss or customer churn, you lose that customer’s revenue and must invest time and resources into acquiring a new customer....

When you onboard new customers, how does that process go? Is it smooth and streamlined? Can you accurately predict the date of full implementation (aka “go live”) or tell your client exactly when to expect your product to be completely integrated into their workflow?...

No matter what industry you’re in, your company’s success is tied to each client’s success. If your products and services truly meet your clients’ needs and exceed their expectations, you can build an outstanding reputation among your competitors....

Customer onboarding solutions are designed to automate the tasks and steps in your onboarding process, creating full transparency in the entire project. But how can you know if your organization is ready for a powerful solution like this?...

In today’s fast-paced business world, time is a valuable commodity. Streamlining workflows and eliminating repetitive tasks can free up resources to focus on growing your business. That’s where customer onboarding software comes in....

Inefficiency within your organization can cost your business as much as 20–30 percent of your yearly revenue. That’s a lot of income left on the table due to not being efficient—and in today’s economy, who can afford that?...

Ensuring your organization has everything in its toolkit to enable customer success has never been more important. Nearly 90 percent of service leaders agree that customers have higher expectations than they did in previous years, and that number continues to grow....