Customer Success Salary Report 2025

Use this handy template to get your budget request over the line and mingle with customer success professionals at the Customer Success Festival in Austin. 😎...

Taking ownership of the book of business is critical for a Customer Success Manager (CSM) to be effective. This involves having a clear understanding of which customers should be engaged and ensuring that strategic guidance is provided in a timely manner....

My name is David, and I work at LinkedIn, where I lead a team of customer success managers out of EMEA. We work with the largest global clients in the LinkedIn Sales Solutions business....

The art of storytelling is an ancient practice that has evolved over thousands of years and is by no means slowing down. From the intergenerational legacy of its oral tradition, to physically turning a novel’s printed pages, it’s a craft that continually provokes intimacy....

In this case study, Shayan Goodarzi from UiPath discusses his experience at the Customer Success Festival in San Francisco, specifically: what he enjoyed; why attending was worthwhile; what made this event stand out against others on the market; other sessions he enjoyed; and key takeaways....

You know us lot at CSC – there’s no stopping us from shining a light on awe-inspiring customer success talent. We thrive on it, in fact! Powering business growth from within....

Building out a world-class customer success team can be tricky. How do you know the number of people you need? At what point should you tackle customer success enablement? What key components should you focus on?...

I'm Vish Walia, and I'm excited to be here to share my framework for strategy and innovation in customer success. A bit about myself: I'm a customer success evangelist, and I joined the domain of customer success in 2017....

When I first started as a Customer Success Manager (CSM), one of the most challenging parts was identifying up-sell opportunities to grow current clients. There’s no doubt that there are so many different upselling techniques....

Learn more Enjoyed this video? Why not check out some related reading 👇 How to utilize criticial customer success metricsYou can only improve what...

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Learn more Enjoyed this video? Why not check out some related reading 👇 AI and automation in customer successWhen applied correctly, automation, automation, and...

If there’s one thing we’re sure of now the ballots have closed for this year’s Customer Success Awards, it’s that there’s a lot of admiration across the customer success community in 2022....

Thank you for choosing to read my article on leveraging technology to balance scale and personalization. My name's Mary Poppen, I'm the Chief Customer Officer at Glint, now part of the LinkedIn family....

“Just input the API key into the POST API field, delete all of the HTML lines above it, and hit refresh,” the support agent said. “Excuse me, W H A T?” I hollered into the phone. Doesn’t that sound like every customer service call EVER?...