Shane Ketterman

Shane's a Customer Success Manager with a passion for tech, proactive practices, and success outcomes. He lives in Denver, Colorado and loves to travel, attend events, and never stop learning.

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Think outside of the box: Utilizing outcomes-based thinking for customer success

Are you tired of the same old customer success approach? It's time to shift your thinking to outcomes-based strategies. In this article, we'll explore the power of outcomes-based thinking and how it can revolutionize the way you approach customer success....

What do tech layoffs mean for Customer Success Managers?

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Customer success jobs

What do tech layoffs mean for Customer Success Managers?

Every day there are more and more stories about people, mostly in tech, getting laid off. It’s not only tech, as things have a tendency to reverberate through nearly every industry. The fear of a recession has a lot of companies getting rid of ‘bloat' or excessive overhead....