Josh Horsman

Josh is Head of Customer Success at The Alliance, a community-led media platform that builds and launches niche community businesses, providing world-leading L&D opportunities for its customers.

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Data

How to build a proactive customer success function with data

Having built customer success teams from the ground up, I can tell you that data is key when it comes to being proactive. In the ever-changing business landscape, it's not enough to just win customers over – we need to anticipate and address their needs to deliver the maximum value possible....

The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.