The Net Promoter Score® Playbook: All you need to know | Forsta

Whether you’re new to NPS or it’s been a long-time KPI, this playbook answers the what, why, when + how so you can get the most out of the metric.

Grab your playbook

If you’re in customer success, you’ve heard about NPS.

It’s widely referenced, recognized, and for many, is a key KPI.

But, NPS is only a meaningful metric if it’s rolled out right.

And that’s where this playbook comes in. 👆

From:

→ What NPS actually is
→ Why you should consider using it (if you’re not already)
→ How to maximize the metric
→ How to calculate your score
→ When to use an NPS survey
→ How to create your survey
→ Transactional vs relational NPS surveys
→ Increasing your NPS
→ The Net Promoter economics

…and much, much more, this playbook’s designed to arm you with the what, why, when + how of NPS so you can make the most of your score - and feedback - and ultimately, deliver the very best experiences for your customers.

Take a peek at the contents: