Members-only Data The power of data visualization and storytelling in customer success If there's one thing to be said about customer success, it's this: it's all about building strong, lasting relationships. To do this effectively, you need to clearly understand your customers' needs, challenges, and goals. This is where data visualization and storytelling become critical skills....
Members-only Customer success operations CS Operations: Leveraging data for smarter decision-making The phrase “data is the new oil” becomes truer every day. Data is the lubricant that greases the wheels of the fourth industrial revolution we’re living through. In short, your company will be creating a hell of a lot of data points - if they’re not already....
Members-only Data Visualizing success: How effective data visualizations can drive action Is your data not engaging your team or shareholders? Look no further than the power of effective data visualizations....
Members-only Data How to build a proactive customer success function with data Having built customer success teams from the ground up, I can tell you that data is key when it comes to being proactive. In the ever-changing business landscape, it's not enough to just win customers over – we need to anticipate and address their needs to deliver the maximum value possible....
Members-only Data Making the most of customer insights across CS, sales, and marketing Ever wondered how to use customer feedback to build world-beating software and become a household name? Then you’ve come to the right place....
