Our workshops strive to marry the essential theory you need to be a top-tier CSM with global perspectives, tried-and-tested tactics, and practical exercises. We provide you and your team with genuinely useful insights to apply when you’re back in the office the very next day.
If providing unrivalled customer experiences is what you want, then our strategic workshops are just what you need.
Trusted ratings from:
“CSC has provided an excellent opportunity for me to continue to build my network through events, blog posts, speaking opportunities and so much more. I love their commitment to building community and I'm excited about their future as their community and CS as an industry continues to grow.”
Bryant McCombs
Account Director
"CSC is a thriving online community that enables CS professionals around the globe to connect, network, and learn from who’s who in the CS Industry about the latest CS trends and key insights."
Vish Walia
GTM Strategy Lead
How they work?
Book a call
Step 1
Chat to our advisors to identify competencies, select delivery format, and share your goals, challenges and objectives
Step 2
We'll match you with an expert, develop your customized curriculum, and refine the agenda until it meets your expectations.
Step 3
We handle all preparation and keep you informed throughout, sharing materials regularly so you remain fully updated.
What you'll get
- Flexible learning formats (online or in-person, full day or half-day, etc.) tailored to your team’s availability.
- Personalized workshop content to address your specific business challenges, goals, and priorities.
- Expert instructors who’ll customize your curriculum to your unique business needs.
- Practical frameworks and tools your team can implement right away to achieve measurable outcomes.
- Complete assurance that the knowledge your team has absorbed is directly applicable to your company's objectives and challenges.
- Unbiased, expert guidance helping your team explore new ideas from a fresh perspective.
- Your employees want to work somewhere committed to their L&D, and our strategic workshops offer a unique opportunity to do just that.
Join world-class companies like:
Types of strategic workshops
Arm yourself with proven frameworks to identify at-risk accounts and build systematic touchpoints that maximize lifetime value.
Learn how to design streamlined onboarding journeys that accelerate time-to-value and lay foundations for long-term partnership.
Never sleep on advocacy opportunities again. Nurture potential champions by creating programs that cultivate brand ambassadors.
Master customer insight methodologies to gather actionable feedback, identify emerging needs, and translate findings into product and service improvements.
Select, track and use the right customer health indicators to forecast churn, prioritize accounts, and demonstrate tangible business impact.
Your clients aren’t identical. Group them to customize engagement, allocate resources effectively, and scale success delivery across diverse portfolios.
Start crafting compelling customer success narratives that drive renewals, expansions, and deeper client relationships.
The ultimate customer success framework
From goal-setting to upselling, onboarding to engagement, this framework guides every stage of customer
success.
Build loyalty, fuel growth, and master your customer journey.
Build
Lay the foundation for success by setting clear goals, understanding customers, and building effective processes to support and educate them.
- Goal setting
- Customer research
- Tech adoption
- Process design
Onboard
Create lasting first impressions through tailored, engaging onboarding experiences, using interactive tools and live sessions to foster relationships.
- Seamless handoffs
- Product tours
- How-to guides
- Live onboarding
Engage
Foster loyalty through tailored, meaningful interactions. Keep conversations alive with active listening, multichannel strategies, and advocacy programs.
- Multichannel communication
- AI personalization
- Advocacy loops
- Community building
Monitor
Track key metrics to understand customer needs, improve satisfaction, and proactively address challenges for sustained engagement and growth.
- Usage metrics
- Feedback loops
- NPS analysis
- Health scores
Grow
Fuel growth through upselling, cross-selling, and innovation. Empower customers to achieve more, strengthening partnerships and expanding value.
- Upsell strategies
- Cross-sell tactics
- Referrals and advocacy
- Feedback-driven expansion
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Let's chat.
Don't wait to invest in leveling up your team - book a consultation today to help drive strategic growth for your organization.
- See how our experts and customized curriculums can accelerate real-world impact for your team.
- Discuss flexible options from intensive in-person to virtual sessions tailored to your needs.
- Connect with our sales team to match transformative workshops to your specific goals and drive strategic growth.
FAQS
Mid-large organizations committed to scaling their customer success function. Ideal for teams with 7+ CSMs, though smaller teams can also be accommodated.
Pricing is fully customized based on your specific needs, requirements, and whether it's an existing workshop or requires new content development.
During consultation, we'll pair you with the most suitable instructor and confirm you're comfortable with the selection before proceeding.
Your team will gain alignment through a shared language and receive training directly relevant to your goals. They'll address skill gaps with impartial guidance and accelerate improvement through customized insights ready for immediate application.
By customizing the content to your product and business needs, we eliminate time spent determining which strategies apply. Your team will receive actionable action plans they can execute immediately.
Employees highly value professional development opportunities. Our strategic workshops provide an exceptional L&D experience, demonstrating your commitment to their growth.
