As a Customer Success Manager (CSM), or a CS leader, you'll undoubtedly have a ton of different types of outgoing comms, and sometimes it can be a struggle to figure out what email works best for a situation.
Take a product or pricing update for instance; to keep the customer up to date, you'll need to inform them of any price increase, or a feature update, that may affect their subscription. 🔮
Here are a couple of templates to help you do just that. 👇