Explore how using a video-first approach, enhanced by personalization, can help overcome common onboarding challenges to increase product adoption, boost customer satisfaction, and minimize churn.

Onboarding is the foundation of a successful customer journey.

According to Forrester Research, 53% of average customer churn results from three leading causes, with “poor onboarding” at the top of the list.  

Key takeaways

  • 5 best practices to transform the onboarding process
  • Effective ways to leverage personalization 
  • How to increase the timeliness and relevance of your videos
  • How to create memorable experiences that boost customer retention
  • See how companies like T. Rowe Price, Aetna, E*TRADE, and Okta use personalized video.

Download this eBook if you want to

  • Ensure faster time to value: Discover strategies to accelerate customers’ path to realizing value, making them more likely to adopt and engage with your solution early on.
  • Enhance customer retention: Explore how a well-crafted onboarding experience lays the groundwork for higher retention rates and long-term success.
  • Reduce churn and boost NPS: Learn how to proactively address common friction points that lead to churn, while building a program that increases Net Promoter Scores.
  • Deliver personalization at scale: Uncover how video and data can transform onboarding into a tailored experience that resonates with each customer, no matter their industry or needs.
  • Prove ROI for your onboarding programs: With practical insights and real-world case studies, see how you can measure and optimize your onboarding efforts for maximum business impact.