Join the CSC Slack community

Ever felt like you're navigating the customer success maze alone? We get it. The industry has been crying out for a dedicated space to connect, collaborate, and level up.

That's why we created the Customer Success Collective's Slack community. With 5,800+ members and counting, "we're not just a community; we're a movement."

Join us by filling out this form 👇

More than just a Slack community: unlock the Insider membership

Joining our slack channel isn't just about the conversations; it's a gateway to becoming an Insider member. And oh boy, does that come with perks:

  • Customer success templates: Streamline your projects with a sample of our ready-to-use templates.
  • Real-world case studies: Learn from the big guns
  • Expert-Led Articles: Deep dives into everything from customer advisory boards to saas metrics.
  • Latest stats & insights: Stay ahead of the curve with one-click access to fresh data.

How it works

Step 1: get yourself signed up.

Step 2: activate your Slack account and explore your dashboard.

Step 3: join as many channels as you like - there are many to choose from!

Step 4: if you've got a question, post it in the relevant group. If you've got an answer for someone else's, step in. If you see a gap for a new channel, set it up.

Learn from and with customer success pros from awesome companies like:

What goes on in the Slack community?

Short answer... a lot!! It would be quicker to list the reasons not to (really, there’s no reason not to…) but the benefits include:

  • 💡 #questions: A channel where curiosity isn't just welcomed; it's celebrated. Ask anything, get answers, and grow your customer success IQ.
  • 📅 #events: Never miss out on an opportunity to learn and network. Our #events channel is your VIP pass to webinars, summits, and more.
  • 🚀 #jobs: Whether you're hiring or job-hunting, our #jobs channel is the ultimate career matchmaker. Find your next opportunity or your next star player here.
  • 🌍 Global Network: Connect with customer success pros from San Francisco to Sydney. We're your global hub for all things customer success.
  • 🔥 Real Talk: Got a burning question or facing a challenge? Tap into the collective wisdom of people who've been there, done that, and are eager to share their insights.
  • 👩‍💻 Career Boost: Whether you're looking for your next gig or your next superstar hire, our dedicated #jobs channel is your go-to resource.
  • 💛 Insider Info: Be the first to get the scoop on upcoming reports, events, and product launches. We're your one-stop-shop for staying ahead of the curve.
  • 😊 Good Vibes Only: We're not just about learning; we're about enjoying the journey. Our community is a space where you can let your hair down and just have some fun.


How much does it cost to join?

Absolutely nothing and that’ll never change. Slack doesn’t charge for a free account so neither do we.

How will I access my Insider membership plan?

By simply signing up to the community! By signing up, you’ll create you Insider account and from there, you’ll have easy access to join the Slack community.

Can I promote my company’s products?

Not really, no. Our community is a place for learning and knowledge-sharing, not selling. If there’s a conversation going on that’s really apt and you think your product would genuinely solve the problem, feel free to mention it but you must be open about your relationship with it.

Can I invite other people to join?

A: Yes! We actively encourage this. The more the merrier.