Customer Success Collective Webinar series | Shane Ketterman, SimpleTexting

We are excited to announce our upcoming webinar series with Shane Ketterman, Enterprise Customer Success Manager at SimpleTexting.

In this four-session series, you will learn about outcome-based thinking, metrics that really matter, how to engage with customers, and what you'll need for proper onboarding.

If youโ€™re looking to level up in terms of skill set, knowledge, and confidence, then youโ€™re in the right place.


The schedule

๐Ÿ“… First session: July 19, 10 am (MST)
๐Ÿ’ก How to use outcome-based thinking as a CSM superpower

๐Ÿ“… Second session: August 24, 10 am (MST)
๐Ÿ’ก The five CSM metrics that really matter

๐Ÿ“… Third session: September 21, 10 am (MST)
๐Ÿ’ก How to engage disengaged customers

๐Ÿ“… Fourth session: October 26, 10 am (MST)
๐Ÿ’ก All aboard! Five things you need for a proper onboarding

About the host ย ๐Ÿ‘‡

Shane is an Enterprise Customer Success Manager, Team Lead, and passionate learner. His focus is on outcome-based thinking and onboarding as precursors to long-term customer success.

"I began my career in the IT services field, then built and sold a branded affiliate blog, started and ran an IT services business, ventured into the events space, and finally found my true North Star in customer success where I focus on outcomes, value, and relationships. I love to travel, speak, practice improv, and explore new places."
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Please note the session will be recorded. If you wish to attend but not to be recorded, please let Tytti Hyysalo know.

Join the Customer Success Collective Slack community

If you're on the look out for a dedicated space of like-minded CS professionals, then you'll love the Customer Success Collective Slack community. ๐ŸŽ‰

Got a question? Facing a challenge? Want to bounce around some ideas? Get answers and insights from people who've also been there, done that, and got the lessons to share with you.