Create and contribute to your community


Are you looking for ways to get involved and make a difference in the customer success community? Look no further! There are so many ways you can contribute and help make Customer Success Collective a better place for everyone - all while growing your career at the same time.

Whether you have a lot of free time or just a few spare moments here and there, there are opportunities for everyone to get involved. From writing an article to featuring on a podcast or even speaking at an event, we've got plenty of ways you can make a difference.

If you're interested in sharing your insights and experiences with one of the world's largest CS communities, then read on to find out how you can contribute to our platform.

Then to recall the immortal words of Talking Heads, this must be the place (to be). 🎵

Write for us ✍️

Each and every month, 1000s of people make their way onto our site. That’s a lot of eyes and exposure for your article. So, whether you want to write about crafting the perfect onboarding process, running an ultra-efficient advocacy program, best practices when implementing a snazzy new retention strategy, or anything in between, we want to hear more.

If you’ve got the insights, we’ve got the platform. Here’s how to contribute

Step 1: Submit your subject

Before you put your fingers on the keyboard, drop us a line and let us know what you want to write about. Some popular topics include:

  • Reducing churn
  • Customer advocacy
  • Driving revenue
  • Customer segmentation
  • Customer success strategies
  • Team structures
  • Leadership
  • Customer feedback loops
  • Building lasting customer relationships
  • Measuring success
  • Customer onboarding
  • Cross-departmental collaboration
  • Scaling customer success
  • Customer journeys
  • Sales-to-customer-success handover
  • Product and CS
  • Automation
  • Personalization
  • Product engagement
  • Health scoring
  • Product adoption
  • Customer retention
  • Driving innovation

Follow the rules

We’re a reasonable bunch and we don’t expect too much, but what we do ask for is:

  • Articles to be no shorter than 1,200 words
  • Any pictures included to be royalty-free
  • A picture to sit with your contributor profile
  • A short bio (200 characters or less)

Also, individual contributions shouldn’t promote your company’s products or services. For that sort of stuff, we have sponsorship opportunities. See below for these opportunities!

Step 3: Submit your work

Fire your content over – you can find our Content Lead, Grace, or our Content Associate, Hannah, in the community Slack channel or, if you'd prefer, you can drop us a good old-fashioned email at:

Please remember to include the link/attachment to your article along with your profile pic and bio - if you’re not already set up as a contributor, that is.

Already published something awesome elsewhere?

Not a problem. With custom canonical links, you can still share it with our audience too.

Yawn 💤 time for the boring bits…

Image policy: We include images with every post. Stock photography will be chosen by our team and will be posted with your entry unless you have a particular image you wish to use. By including any photos, screenshots, or images, you consent to allow CSC to post this image with proper credit to you and/or the creator.

Link policy: Links in your post should be relevant to the story you’re telling and provide context to your audience. When referring to another article or piece of research, please use proper citations or links to the source material.

Syndication policy: We reserve the right to use any and all contributed content, with credit to any authors, in its entirety or portions for promotional purposes, including in social media, other blogs, or newsletters. CSC may choose to cross-post to Medium, LinkedIn, or other blogging services.

Speak at an event 📆

Our Customer Success Festivals assemble CSMs and CS leaders from the world's most innovative organizations.

We meet in locations around the world with one goal in mind: to discuss how customer success strategies and initiatives can be developed, improved upon, and scaled to create extraordinary business value and prove return on investment.

If you have insights to share, we want to hear them.

Apply below to be considered for speaking at one of our Festivals, where you'll have the chance to address fellow enablement leaders and make an impact.

Apply here.

Feature on our podcast 🎤

Our podcast has fast become essential listening for CSMs in our community!

We provide thought leaders with a platform to share not only their experiences but also their unique insights and perspectives on the big trends and developments from within the enablement space.

Want to feature on a podcast? Get in touch with us to let us know!

(Check out the podcast if you want to listen to an episode or two before featuring!)

Sponsorship opportunities 💪

More and more organizations are embracing customer success, and you could be there to support them on that journey.

If you want to market your products and gain exposure to thousands of companies looking for customer success solutions, our sponsorship packages are for you!

Become a sponsor for our:

Discover how you can collaborate with us here.

Be a course beta tester 🎓

Our expert-led courses aren't created in isolation, which is why we need your help.

We seek support from real customer success professionals to ensure that our training programs deliver everything a participant needs to take the next step in their career.

Interested to know what you'll get in return for being a beta tester?

First and free access to accredited courses - for life.

What do we need from you first, though? Candid, thorough, and timely feedback.

To enquire about becoming a beta tester for CSC, please contact Laurie.

If you're interested in participating, get in touch with our team.

Meet-up organizer 🏘

We've got a few regional meet-ups coming up and we can't wait to see you there!

Our customer success networking events in 2023 will be located in Bangalore, Calgary, London, and more! The best part? They're free.

And better yet, you can run your own meet-ups in your city and chat with your local peers. If you're interested in being a meet-up organizer, get in touch with our team.

Why you should get involved

  • 3,000+ members in the Slack community (and counting!)
  • 10,000+ members on LinkedIn
  • 100,000+ website visitors a year
  • 10+ partners