Science-backed conversation skills for Customer Success
Most customer success managers get so focused on adoption, utilization, satisfaction, and problem resolution, they lose track of the goals that decision makers actually care about.
So how can you effectively communicate your solution to your customers and ensure they'll stay with you?
Luckily, this eBook is full of conversational techniques that build long-lasting relationships, giving you the skills to:
📈 Align value with meaningful metrics early in the relationship
💡 Maintain executive engagement
💬 Master commercial conversations to enable relationship growth