Articles

Customer onboarding solutions are designed to automate the tasks and steps in your onboarding process, creating full transparency in the entire project. But how can you know if your organization is ready for a powerful solution like this?...

In this article, discover why CSMs should not only be focusing on assisting customers, but developing their technical skills so they can serve customers better, and ultimately reduce churn and boost revenue....

We’ve looked into how you can market your SaaS product, create a great go-to-market SaaS strategy, and track the success of your SaaS marketing with the right metrics – now, we’re diving into how you can price your SaaS product....

What comes to mind when you think of value realization? What actually is value realization? How do we help the customer realize the value of the product or service we’re offering? At what point does the customer realize value?...

Let the record state that being in a customer success role is not easy. You’re working with clients every day who vary in personalities, are from different organizational backgrounds, and are constantly coming to you for advice and best practices....

When preparing for a Customer Success Manager (CSM) interview, knowing what to expect and being ready to demonstrate your skills and experience effectively is vital. You might have the perfect experience under your belt, but if you don’t present this correctly, it could cost you the job!...

Customer value has got to be pivotal to everything that we do. We all know that, but when things become more challenging, we can lose sight of it. It’s easy to hunker down and start thinking about the looming competition, becoming hyper-focused on simply staying afloat....

Are you tired of the same old customer success approach? It's time to shift your thinking to outcomes-based strategies. In this article, we'll explore the power of outcomes-based thinking and how it can revolutionize the way you approach customer success....

I’m going to be forthright: the world we’re living in can no longer exist without an excellent customer experience. It sounds harsh, but it’s now a reality. Many organizations fail due to their inability to deliver seamless customer experiences....

At LinkedIn, we try to optimize for touch points that happen across and within different teams, as well as investments in productivity, systems, and tools to help us scale more efficiently over time....

Post-sales professionals like Customer Success Managers (CSMs) are in a greater position, now more than ever. Why? They’re in a unique position to elevate the customer’s experience, as their role usually brings them close to the customer’s business....

In this article, I'm going to explore the importance of onboarding and its benefits, and why it’s important we spend time making sure that we've got a great onboarding process....

In today’s fast-paced business world, time is a valuable commodity. Streamlining workflows and eliminating repetitive tasks can free up resources to focus on growing your business. That’s where customer onboarding software comes in....

Are you underestimating the power of customer success plans in your client interactions? Well, get ready to see their true potential in enhancing customer relationships and driving results....

In today's highly competitive business landscape, understanding and managing customer churn is crucial to a company's long-term success. But calculating churn isn’t a case of highlighting what’s wrong with a company. It’s not all doom and gloom – far from it....