Customer Success Powerhour Bi-weekly virtual meetups

It’s an all-too-common complaint among customer success leaders that while they’re trying desperately to drive retention, their sales counterparts have a single-minded focus on short-term wins. If that sounds familiar, fear not!...

Stripping everything back to basics, this course will demystify CS best practices and enable you to accelerate time-to-value and deliver your customers’ goals....

Most companies face challenges when sculpting out a customer success function – let alone startups. So where should you start?...

When you think about the goals of community marketing and customer success teams, it can be difficult to pick apart exactly how they differ. After all, they’re both trying to make the customer as happy as possible, right?...

Let’s say you have just completed a successful implementation, the customer gave you a nice NPS, users are taking up new features and functionalities and you are considering asking this new logo to be a testimonial for your product (and your sales team loves you for this too!)....

On March 8, Customer Success Festival Virtual will bring together the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges....

This is a public service announcement to all CSMs! Are you sick of customers churning? Do you want to know how other companies are reducing their churn rate? Then hold on tight....

Ensuring your organization has everything in its toolkit to enable customer success has never been more important. Nearly 90 percent of service leaders agree that customers have higher expectations than they did in previous years, and that number continues to grow....

In this case study, Ryan O’Connell, CCO at THRIVE, tells us what he enjoyed about the Customer Success Festival in London, and if the team at THRIVE will be attending a future CS event with us....

I’m going to share with you the importance of storytelling and how it can impact your day-to-day, especially within the customer success org....

This might sound trite, but there’s nothing more important than putting the customer experience at the center of your business decisions. It will improve your reputation, grow your revenue, and help you retain both your clients and your teams....

Revealing industry best practices with the insights of CS leaders, this playbook will show you exactly how to position your customer interactions during this crucial stage in the customer journey....

When it comes to customer success, one of the most important metrics to track is customer retention. You want to keep your customer base intact to prevent revenue loss. After all, figuring out how to keep your customers aboard ship is the linchpin of software-as-a-service (SaaS)....

Having built customer success teams from the ground up, I can tell you that data is key when it comes to being proactive. In the ever-changing business landscape, it's not enough to just win customers over – we need to anticipate and address their needs to deliver the maximum value possible....

Customer success – it’s a hot term right now. It’s one of the top growing jobs of 2020–2022, with more and more companies leaning in on customer-centric philosophies. Does that mean it’s a fad? The numbers (unquestionably) say no....