Nieves Canada

Nieves is a customer success leader with over 16 years in the SaaS industry with a proven track record of building, structuring and scaling customer-centric organizations.

Aligning sales with post-sales to drive customer lifetime value

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Aligning sales with post-sales to drive customer lifetime value

It’s an all-too-common complaint among customer success leaders that while they’re trying desperately to drive retention, their sales counterparts have a single-minded focus on short-term wins. If that sounds familiar, fear not!...

The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.